c9252

[ucinn]

We just started carrying the Samsung line. We have a brand new one saying black toner cartridge is incompatable. Tried 3 different toner carts to no avail. They are genuine Samsung toner carts K-606s..any help with where to start would be appreciated. The firmware was updated and HDD overwritten. Don't know where to go from here.

[ADSTech]

Re: c9252

We just started carrying the Samsung line. We have a brand new one saying black toner cartridge is incompatable. Tried 3 different toner carts to no avail. They are genuine Samsung toner carts K-606s..any help with where to start would be appreciated. The firmware was updated and HDD overwritten. Don't know where to go from here.

Hi ,
try changing your location/region settings.

Do a memory clear - select UK or similar so you can still read the display language.
If this still does not work , mem clear again and reset you area location. This may fix the issue with incompatible toners.

Otherwise you may have been supplied with the incorrect version of toners from your supplier- they may have received from samsung the wrong region type.

[ucinn]

Re: c9252

Hi ,
try changing your location/region settings.

Do a memory clear - select UK or similar so you can still read the display language.
If this still does not work , mem clear again and reset you area location. This may fix the issue with incompatible toners.

Otherwise you may have been supplied with the incorrect version of toners from your supplier- they may have received from samsung the wrong region type.

Thank you for the reply... I did all that and reinstalled firmware and reset the HDD to no avail... the Crumjoint also had no effect. It ended up being a bad main board...replaced the main board and it was good to go after that.