Samsung SCX 5835 Nx - Scan to email issue

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  • swcopiadoras
    Technician
    • Sep 2013
    • 18
    #1

    Samsung SCX 5835 Nx - Scan to email issue

    Hi , we're having problems on Samsung SCX 5835 NX scan to email.
    In a period of 10 days , when our customer go to scan to email , a message on the touch panel appears : "job not accepted , because email resource is busy with another job". So we have to turn off / on pressing the button on panel (power save) to the mfp scan again, but is very disgusting because this machine takes about 5/6 minutes to get our functions 100% . Does anybody faced this issue?

    thks"
    Tags: error, samsung scx 5835, scan to e-mail
    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9838
      #2
      Re: Samsung SCX 5835 Nx - Scan to email issue

      This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


      http://www.justmanuals.com



      Paul@justmanuals.com

        Comment

        • Iowatech
          Not a service manager

          2,500+ Posts
          • Dec 2009
          • 3930
          #3
          Re: Samsung SCX 5835 Nx - Scan to email issue

          Perhaps there is something else sending email to that address at the same time? Just a guess. But that's what I'd check first. It is unlikely to be a problem with the machine otherwise.

            Comment

            • bdcrandall13
              Trusted Tech

              100+ Posts
              • Sep 2010
              • 236
              #4
              Re: Samsung SCX 5835 Nx - Scan to email issue

              Originally posted by swcopiadoras
              Hi , we're having problems on Samsung SCX 5835 NX scan to email.
              In a period of 10 days , when our customer go to scan to email , a message on the touch panel appears : "job not accepted , because email resource is busy with another job". So we have to turn off / on pressing the button on panel (power save) to the mfp scan again, but is very disgusting because this machine takes about 5/6 minutes to get our functions 100% . Does anybody faced this issue?

              thks"
              Have you tried to use a different email/smtp server? Is there a job stuck in the queue? Does this happen when sending to any email address or a particular address or domain?

                Comment

                • swcopiadoras
                  Technician
                  • Sep 2013
                  • 18
                  #5
                  Re: Samsung SCX 5835 Nx - Scan to email issue

                  i tried different email server configurations , but this issue only occurs in this customer on this machine , we have ricoh's multifunctionals (mp 201, mp c2051, mp 1600) with the same email configurations that works fine there. this client use a lotus notes server , without user authentication .

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