Scx8128na fax locks up

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  • Donnie
    Technician

    50+ Posts
    • Aug 2011
    • 79

    Scx8128na fax locks up

    New machine, took the place of a Kyocera 2550. When faxing it intermittently locks up. Status will show sending, or sometimes held. Has stayed in this state as long as an hour. Customer eventually has to power off main switch. No error code or report. After hard reset it will send. We are new to Samsung. Does anyone have experience with this issue? Thanks.
  • ZOOTECH
    Senior member of CRS

    Site Contributor
    2,500+ Posts
    • Jul 2007
    • 3381

    #2
    Re: Scx8128na fax locks up

    Originally posted by Donnie
    New machine, took the place of a Kyocera 2550. When faxing it intermittently locks up. Status will show sending, or sometimes held. Has stayed in this state as long as an hour. Customer eventually has to power off main switch. No error code or report. After hard reset it will send. We are new to Samsung. Does anyone have experience with this issue? Thanks.
    With Samsung, it's always upgrade firmware as the first step - then check on GSPN for any bulletins.
    "You can't trust your eyes, if your mind is out of focus" --

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22698

      #3
      Re: Scx8128na fax locks up

      This is from an SCX-5935, but might be of interest to you:

      Won't print. Initialization completes. Status Monitor shows the first print job as "HELD". If the first job is deleted, the next job becomes "HELD". Affects internal prints, reports, fax receptions, copies, prints (literally every print).

      This condition came about when the customer attempted to stop a 117 pg fax reception. Customer does not know what key sequence is used. Door switch #1 or #2 on the power supply is not made, possibly as a result of removing power supply. Will not display "Door Open" condition.

      Tried HDD, PBA main controller, Op panel. Reformatted HDD, performed NV Clear for Memory, Fax, Copy, & Network. Machine does not boot without DIMM memory or HDD or both. Reposition fuser exit door to actuate rear door switch.

      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • Tonerbomb
        AutoMajical Resolutionist

        Site Contributor
        2,500+ Posts
        • Feb 2005
        • 2589

        #4
        Re: Scx8128na fax locks up

        Originally posted by ZOOTECH
        With Samsung, it's always upgrade firmware as the first step - then check on GSPN for any bulletins.
        update frimwar, and send Sammy the log data before the update, so they can send it back home(S.Korea). Thats my past Sammy experience.........
        Mystic Crystal Revelations

        Comment

        • suomi
          Trusted Tech

          100+ Posts
          • Oct 2008
          • 152

          #5
          Re: Scx8128na fax locks up

          Try use samsung fax cable.

          Comment

          • Donnie
            Technician

            50+ Posts
            • Aug 2011
            • 79

            #6
            Re: Scx8128na fax locks up

            Originally posted by suomi
            Try use samsung fax cable.
            I am going to record the error log, update firmware. What do you mean Samsung fax cable? The supplied phone line? Thanks for the responses.

            Comment

            • ZOOTECH
              Senior member of CRS

              Site Contributor
              2,500+ Posts
              • Jul 2007
              • 3381

              #7
              Re: Scx8128na fax locks up

              Originally posted by Donnie
              I am going to record the error log, update firmware. What do you mean Samsung fax cable? The supplied phone line? Thanks for the responses.
              It's the regular RJ-11 jack with 4 pins but only the two center pins are used (Red and Green).
              "You can't trust your eyes, if your mind is out of focus" --

              Comment

              • Tonerbomb
                AutoMajical Resolutionist

                Site Contributor
                2,500+ Posts
                • Feb 2005
                • 2589

                #8
                Re: Scx8128na fax locks up

                Originally posted by Donnie
                I am going to record the error log, update firmware. What do you mean Samsung fax cable? The supplied phone line? Thanks for the responses.
                Sammy has a capture log function in the service mode that you can export to a flash drive and then you can send it to Sammy support.....
                Mystic Crystal Revelations

                Comment

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