New machine, took the place of a Kyocera 2550. When faxing it intermittently locks up. Status will show sending, or sometimes held. Has stayed in this state as long as an hour. Customer eventually has to power off main switch. No error code or report. After hard reset it will send. We are new to Samsung. Does anyone have experience with this issue? Thanks.
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Re: Scx8128na fax locks up
This is from an SCX-5935, but might be of interest to you:
Won't print. Initialization completes. Status Monitor shows the first print job as "HELD". If the first job is deleted, the next job becomes "HELD". Affects internal prints, reports, fax receptions, copies, prints (literally every print).
This condition came about when the customer attempted to stop a 117 pg fax reception. Customer does not know what key sequence is used. Door switch #1 or #2 on the power supply is not made, possibly as a result of removing power supply. Will not display "Door Open" condition.
Tried HDD, PBA main controller, Op panel. Reformatted HDD, performed NV Clear for Memory, Fax, Copy, & Network. Machine does not boot without DIMM memory or HDD or both. Reposition fuser exit door to actuate rear door switch.
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Scx8128na fax locks up
Try use samsung fax cable.Comment
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