MX-5140N not waking up

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  • chris_c
    Technician
    • May 2012
    • 34

    #1

    [Misc] MX-5140N not waking up

    I've had a customer complain about this issue before. I've double checked all of the power management settings and have updated firmware just to be sure. It doesn't happen often, but the customer says that the machine goes into sleep mode and will not wake up. They tried to print to it and they can hear the fans cycle up, but nothing happens. Usually unplugging has resolved the issue, but today they said that even unplugging wouldn't work. When they tried to turn it back on, they can hear the fans kick on, but no display. Also new today, they said that it has gone into sleep mode in the middle of copy jobs. The 3 or 4 times I've gone by to check, the customer had the copier running, so I haven't been able to see it acting up. Just seeing if any one else has had a similar problem. Thanks!
  • rufio311
    Technician
    • Jun 2013
    • 12

    #2
    Re: MX-5140N not waking up

    Originally posted by chris_c
    I've had a customer complain about this issue before. I've double checked all of the power management settings and have updated firmware just to be sure. It doesn't happen often, but the customer says that the machine goes into sleep mode and will not wake up. They tried to print to it and they can hear the fans cycle up, but nothing happens. Usually unplugging has resolved the issue, but today they said that even unplugging wouldn't work. When they tried to turn it back on, they can hear the fans kick on, but no display. Also new today, they said that it has gone into sleep mode in the middle of copy jobs. The 3 or 4 times I've gone by to check, the customer had the copier running, so I haven't been able to see it acting up. Just seeing if any one else has had a similar problem. Thanks!

    Does it happen with multiple computers when trying to print? Also do they have User Account Control enabled?

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    • sharptech1
      Trusted Tech

      100+ Posts
      • Oct 2011
      • 163

      #3
      Re: MX-5140N not waking up

      when they try to print and fans start but nothing happens, check for correct print driver

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