Sharp MX-3110N No Network Access

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  • buzz
    Trusted Tech

    Site Contributor
    250+ Posts
    • Aug 2013
    • 287

    #1

    Sharp MX-3110N No Network Access

    There is no option to input network settings from the panel. After logging in the System Settings with "admin", the network settings do not show on screen.

    Done already:
    Reset to factory defaults from System Settings.
    Re-inserted Aries SD push to click flash on PCB, and re-fitted Aries DIMM chip.
    Updated to latest firmware.

    Tried to recall/restore settings but errors out.

    Also, the nic page is showing the generic 169.... IP address.
    DHCP is showing on, but when plugged into the network, an IP address is not received.

    Any help would be great!
    Thanks.
  • SwisSeV
    Trusted Tech

    250+ Posts
    • Jan 2016
    • 307

    #2
    Re: Sharp MX-3110N No Network Access

    There was old firmware that cause issues similar to the one you are experiencing.
    What version did you update to?

    Comment

    • buzz
      Trusted Tech

      Site Contributor
      250+ Posts
      • Aug 2013
      • 287

      #3
      Re: Sharp MX-3110N No Network Access

      Originally posted by swissev
      there was old firmware that cause issues similar to the one you are experiencing.
      What version did you update to?
      icu main 08.20.a1
      nic 01.05.00

      Comment

      • SwisSeV
        Trusted Tech

        250+ Posts
        • Jan 2016
        • 307

        #4
        Re: Sharp MX-3110N No Network Access

        Originally posted by buzz
        Tried to recall/restore settings but errors out.
        What is the error you are getting?

        Check out this bulletin (TT-062413_1R1)

        Comment

        • tonasis
          Technician
          • Oct 2015
          • 10

          #5
          Re: Sharp MX-3110N No Network Access

          Hi all

          We've just come across this on an MX-2610, firmware update did the trick, just so's you know.

          Comment

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