hi,
Ive got a several sharp mx2314NFX mfps situated over two sites for the same customer. My problem is that the customer complains that a couple of the devices stop printing and scanning. It seems that the IP adresses change by them selves , even if saved as static. Machine will revert back to DHCP. Also all scan settings will dipsappear, as in scan to email settings and scan to SMB setttings in the web browser. The address book in the device will also disappear. All can be manually inputted back into the device and will work fine, from anything from a day, to a month. But then ill get the called to say the devices have stopped printing and scanning again! very frustraighting!
Not all devices on the site do this, just a few. All firmware is up to date.
Is this possibly SD card or HDD issues?
thanks in advance.
Ive got a several sharp mx2314NFX mfps situated over two sites for the same customer. My problem is that the customer complains that a couple of the devices stop printing and scanning. It seems that the IP adresses change by them selves , even if saved as static. Machine will revert back to DHCP. Also all scan settings will dipsappear, as in scan to email settings and scan to SMB setttings in the web browser. The address book in the device will also disappear. All can be manually inputted back into the device and will work fine, from anything from a day, to a month. But then ill get the called to say the devices have stopped printing and scanning again! very frustraighting!
Not all devices on the site do this, just a few. All firmware is up to date.
Is this possibly SD card or HDD issues?
thanks in advance.
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