MX-M354N Err Failed to expand ARM9 prg

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  • Don N.
    Trusted Tech

    250+ Posts
    • Nov 2011
    • 409

    #1

    MX-M354N Err Failed to expand ARM9 prg

    This machine is 40 miles away and I only service it bc there is no Sharp dealer available. My experience with Sharp is not recent, mostly AR-M's from years ago. Manual says the L101 section of the HDD or SD card is related to this error. IDK if it can be fixed with a FW overwrite/update, a new HDD? IDK if one is even installed. Recommendations on a re-set & recovery steps much appreciated! I have no problem with FW, NVRAM, HDD replacement on Konica Minolta, but unfamiliar with this machine's brain...
  • ivan123
    Technician

    50+ Posts
    • Oct 2014
    • 54

    #2
    Re: MX-M354N Err Failed to expand ARM9 prg

    99% sd card


    Sent from my iPhone using Tapatalk

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    • fireater
      Repair God? not quite

      250+ Posts
      • Apr 2006
      • 253

      #3
      Re: MX-M354N Err Failed to expand ARM9 prg

      Originally posted by Don N.
      This machine is 40 miles away and I only service it bc there is no Sharp dealer available. My experience with Sharp is not recent, mostly AR-M's from years ago. Manual says the L101 section of the HDD or SD card is related to this error. IDK if it can be fixed with a FW overwrite/update, a new HDD? IDK if one is even installed. Recommendations on a re-set & recovery steps much appreciated! I have no problem with FW, NVRAM, HDD replacement on Konica Minolta, but unfamiliar with this machine's brain...
      it is the sd card. yo can buy a blank one from the local store (if its 2 gig get 4 .. if its 4 gig get an 8. HOWEVER you need a good card to copy it from and you need to use a SDcard copy program....Or just buy a new one from Sharp
      I fix copiers ...Well Sorta

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      • boobookitty
        Junior Member
        • Nov 2016
        • 6

        #4
        Re: MX-M354N Err Failed to expand ARM9 prg

        It will be a 4GB with a HHD installed or an 8GB without one. You will need to get the image file from somewhere as mentioned. We use HDD Raw Copy Tool to copy the images of all our SD cards. In fact, I just ordered an mSATA adaptor to do the same thing with the SSD in the new machines.

        Oh...100% chance it's the SD card.

        Comment

        • fireater
          Repair God? not quite

          250+ Posts
          • Apr 2006
          • 253

          #5
          Re: MX-M354N Err Failed to expand ARM9 prg

          [QUOTE=boobookitty;551280]It will be a 4GB with a HHD installed or an 8GB without one. You will need to get the image file from somewhere as mentioned. We use HDD Raw Copy Tool to copy the images of all our SD cards. In fact, I just ordered an mSATA adaptor to do the same thing with the SSD in the new machines.

          Oh...100% chance it's the SD card. [/QUOTE

          GOOD idea!
          I fix copiers ...Well Sorta

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          • Don N.
            Trusted Tech

            250+ Posts
            • Nov 2011
            • 409

            #6
            Re: MX-M354N Err Failed to expand ARM9 prg

            I got the HDD Raw Copy Tool setup file from Download.com. Plan to go onsite with a 8 and 4 gb cards, see if there is a HDD and use my laptop to write the file to the appropriate card. If anyone has that file, umm I sure could use it!... Thanks!

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            • repn1999
              Trusted Tech

              250+ Posts
              • May 2010
              • 310

              #7
              Re: MX-M354N Err Failed to expand ARM9 prg

              Hard drive raw copy does work. I may have the blank image for a new replacement card from sharp if you want to provide me with the card number you need. I have most of the SD card images and store them on my FTP site.

              Comment

              • repn1999
                Trusted Tech

                250+ Posts
                • May 2010
                • 310

                #8
                Re: MX-M354N Err Failed to expand ARM9 prg

                FYI you can use a larger card and that will work fine. I generally recommend this because not all 4gb cards are 4008mb in capacity and that is the exact size for the sharp cards. It is just easier to buy an 8gb and use them. I usually buy Samsung or Sony class 10 cards due to their high endurance rating so I only have to replace once. Hope my posts help.

                Comment

                • Don N.
                  Trusted Tech

                  250+ Posts
                  • Nov 2011
                  • 409

                  #9
                  Re: MX-M354N Err Failed to expand ARM9 prg

                  Originally posted by repn1999
                  Hard drive raw copy does work. I may have the blank image for a new replacement card from sharp if you want to provide me with the card number you need. I have most of the SD card images and store them on my FTP site.
                  What card number do you need from me other than the model number that it's going into?

                  Comment

                  • Don N.
                    Trusted Tech

                    250+ Posts
                    • Nov 2011
                    • 409

                    #10
                    Re: MX-M354N Err Failed to expand ARM9 prg

                    Originally posted by repn1999
                    Hard drive raw copy does work. I may have the blank image for a new replacement card from sharp if you want to provide me with the card number you need. I have most of the SD card images and store them on my FTP site.
                    I got an 8 GB card at Walmart. What file number are you referring to? I really need to get them back up today. Thanks so much.

                    Comment

                    • repn1999
                      Trusted Tech

                      250+ Posts
                      • May 2010
                      • 310

                      #11
                      Re: MX-M354N Err Failed to expand ARM9 prg

                      What is the part number for the SD card you need? Ill look and see if I have the image for it, and provide you it if I have it

                      Comment

                      • Don N.
                        Trusted Tech

                        250+ Posts
                        • Nov 2011
                        • 409

                        #12
                        Re: MX-M354N Err Failed to expand ARM9 prg

                        This is from the parts manual. Not sure which applies? I got an 8gb card

                        MX-M354N SD card matrix.JPGMX-M354N SD card part numbers.JPG

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                        • Don N.
                          Trusted Tech

                          250+ Posts
                          • Nov 2011
                          • 409

                          #13
                          Re: MX-M354N Err Failed to expand ARM9 prg

                          This is from the parts manual. Not sure which applies? I got an 8gb card

                          MX-M354N SD card matrix.JPGMX-M354N SD card part numbers.JPG

                          Comment

                          • Don N.
                            Trusted Tech

                            250+ Posts
                            • Nov 2011
                            • 409

                            #14
                            Re: MX-M354N Err Failed to expand ARM9 prg

                            maybe it's VHi0MFP10011C if I read the chart right?

                            Comment

                            • repn1999
                              Trusted Tech

                              250+ Posts
                              • May 2010
                              • 310

                              #15
                              Re: MX-M354N Err Failed to expand ARM9 prg

                              I am sending you a link to my server and a username and password. In the FTP folder will be all the stuff you need including the latest firmware for the MXM354 w/o HDD and instructions. Once you create the SD card you will need to do an emergency update with firmware provided. You may also need to reinstall the emanual or watermark firmware if it applies to that model. if your machine has a hard disk I dont have the sd card image for that one.

                              web address



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                              Sh@rpman

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