Howdy.
Recently, I took a 'new to them' 623 that had been wiped and prepped and all kinds of other things we do to machines we re-sell.
Anyway, once we got it hooked up, networked, and made sure everything worked as advertised, I went in to the webpage to help set up access control for user auditing. After we entered all the users and made sure they were in the correct permissions group, (admin, users, guest) I went to the machine to test and verify.
When I attempt to log in, the touch screen allows for maybe one or two options to be pressed and then locks up completely. The pull-out keyboard is able to navigate the menu but then it just does what looks like a soft reset and goes back to the log-in page. If I use the keyboard for the full sequence, it works fine but when we have 30+ users authenticated to a machine, it becomes somewhat of a hassle for our users to key through everyone.
Has anyone had anything similar? There is no security kit on the machine. The firmware is up to date. All permissions for each user are correct (for client). Testing other settings for user account types yielded no change. I'm completely at a loss
Any and all help is appreciated. Thanks!
Recently, I took a 'new to them' 623 that had been wiped and prepped and all kinds of other things we do to machines we re-sell.
Anyway, once we got it hooked up, networked, and made sure everything worked as advertised, I went in to the webpage to help set up access control for user auditing. After we entered all the users and made sure they were in the correct permissions group, (admin, users, guest) I went to the machine to test and verify.
When I attempt to log in, the touch screen allows for maybe one or two options to be pressed and then locks up completely. The pull-out keyboard is able to navigate the menu but then it just does what looks like a soft reset and goes back to the log-in page. If I use the keyboard for the full sequence, it works fine but when we have 30+ users authenticated to a machine, it becomes somewhat of a hassle for our users to key through everyone.
Has anyone had anything similar? There is no security kit on the machine. The firmware is up to date. All permissions for each user are correct (for client). Testing other settings for user account types yielded no change. I'm completely at a loss
Any and all help is appreciated. Thanks!
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