MX-B201D Saying "Install Toner Cartridge" with new cartridge

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • jrtwilley
    Technician

    Site Contributor
    • Nov 2014
    • 12
    #1

    MX-B201D Saying "Install Toner Cartridge" with new cartridge

    I haven't run into this issue before, so here goes. A Sharp MX-B201D. Just replaced the drum, process unit and developer. Install its used cartridge and the machine doesn't recognize it. I install a new OEM one and I get the same. I cleaned out the contacts and even tried replacing the chip on the new cartridge just in case. It just will not recognize a toner cartridge. Praying it's not the PWB. Any thoughts?
    Tags: cartridge, mx-b201, mx-b201d, sharp, toner
    • Hansen88
      Service Manager

      Site Contributor
      1,000+ Posts
      • Dec 2009
      • 1046
      #2
      Re: MX-B201D Saying "Install Toner Cartridge" with new cartridge

      I have had where the new cartridge had a bad chip on it causing problem like that. Try another toner if you have one to be sure.

        Comment

        • jrtwilley
          Technician

          Site Contributor
          • Nov 2014
          • 12
          #3
          Re: MX-B201D Saying "Install Toner Cartridge" with new cartridge

          Originally posted by Hansen88
          I have had where the new cartridge had a bad chip on it causing problem like that. Try another toner if you have one to be sure.
          We tried the used cartridge that was in it when it came in, then we tried a new one off the shelf. The other tech just tried another used one, almost full, with the same result. We can't get rid of the toner message. This is a first for me with the Sharps. Thanks for the input. I appreciate any help I can get.

            Comment

            • Hansen88
              Service Manager

              Site Contributor
              1,000+ Posts
              • Dec 2009
              • 1046
              #4
              Re: MX-B201D Saying "Install Toner Cartridge" with new cartridge

              Does the machine do anything? Is it cycling like it is adding toner. Is the developer unit sensor working?

                Comment

                • Ratchet2501
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Mar 2017
                  • 206
                  #5
                  Re: MX-B201D Saying "Install Toner Cartridge" with new cartridge

                  Those units are kind of dumb, I might check the reassembly, make sure that everything is lined up and seated properly. If not that then I might check the firmware, see if there's been any reported issues like that.

                    Comment

                    • DavePo
                      Trusted Tech

                      250+ Posts
                      • Jul 2008
                      • 303
                      #6
                      Re: MX-B201D Saying "Install Toner Cartridge" with new cartridge

                      Check the connector in the rear frame that toner plugs into. They can be bent out of position.

                        Comment

                        • jrtwilley
                          Technician

                          Site Contributor
                          • Nov 2014
                          • 12
                          #7
                          Re: MX-B201D Saying "Install Toner Cartridge" with new cartridge

                          Ended up being the toner density sensor in the developer assembly. The unit had been vacuumed out without removing the sensor and static popped it. Thanks for all the replies, guys. You're awesome.

                            Comment

                            • Ratchet2501
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Mar 2017
                              • 206
                              #8
                              Re: MX-B201D Saying "Install Toner Cartridge" with new cartridge

                              One thing we use is

                              Amazon.com: 3M 497AJM 120V Portable Electronic Vacuum Cleaner: Home Audio & Theater

                              Though, truth be told $300 for a vacuum is kinda steep for a grounded setup.

                                Comment

                                Previous template Next
                                Working...