Scan to Mac adventures. Network timeout errors.

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  • JLSam
    Senior Tech

    500+ Posts
    • Jun 2015
    • 601
    #1

    Scan to Mac adventures. Network timeout errors.

    So thank the Copier Gods Sharp finally released SMBv2 firmware updates for many MFP's and we can finally scan (SMB) to MAC High Sierra, drama free. We've been updating our fleets and clients are happy. IT personnel are happy too because we're not using a potential security risk protocol known as FTP.

    But yesterday, to my dismay, I've failed to set up SMB scan to mac, on all the computers in network. I'm getting a network timeout error. I called Sharp, I increased DNS timeout to maximum 60 seconds to no avail. I know the DNS settings are correct because SMTP works great. I've troubleshot the error for almost 2 hours yesterday, and I'm stumped. Any ideas? Anyone seen this before with the new SMBv2 update?
    Tags: mac, network, scan, smbv2, timeout
    • guitar9199
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2016
      • 1097
      #2
      Re: Scan to Mac adventures. Network timeout errors.

      May be an Apple issue.... this might help.

      How to connect with File Sharing on your Mac - Apple Support

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        • Cipher
          It's not easy being green

          1,000+ Posts
          • May 2006
          • 1309
          #3
          Re: Scan to Mac adventures. Network timeout errors.

          Scan to SMB is a right pain in the neck on a Mac.

          You need to check if the Sharp supports SMB digital signing and NTLM v2 authentication.
          Also the time difference between the Mac and Sharp in question cannot be out by more than two hours.
          • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

          Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

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            • bsm2
              IT Manager

              25,000+ Posts
              • Feb 2008
              • 27454
              #4
              Re: Scan to Mac adventures. Network timeout errors.

              Did it work with the ip address?

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                • JLSam
                  Senior Tech

                  500+ Posts
                  • Jun 2015
                  • 601
                  #5
                  Re: Scan to Mac adventures. Network timeout errors.

                  Originally posted by guitar9199
                  May be an Apple issue.... this might help.

                  How to connect with File Sharing on your Mac - Apple Support
                  I just read through the whole bulletin. Some information is actually really quite useful, thank you very much.

                  Originally posted by Cipher
                  Scan to SMB is a right pain in the neck on a Mac.

                  You need to check if the Sharp supports SMB digital signing and NTLM v2 authentication.
                  Also the time difference between the Mac and Sharp in question cannot be out by more than two hours.
                  Sharp supports SMBv2 (for some models), and SMBv3 for higher end ones. I didn't check out the time though, that seems basic, and something I should of checked first. If I go back, re-post here and let you know.

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