G-mail scan issue on MX-3100 N

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  • xring1958
    Trusted Tech

    100+ Posts
    • Mar 2016
    • 166
    #1

    G-mail scan issue on MX-3100 N

    I have a G-mail account I use fro testing equipment and reporting meters for customers who don't scan to e-mail.
    Yesterday I started having an issue. If I scan a file to my corporate account e-mail the scan never appears in outlook not in inbox or spam folder. If I send a scan to my Yahoo account it arrives almost immediately. I can see the scans in the sent folder in my google account but they don't get to my corporate account. I can send an email from my Gmail account & it gets to my corporate email inbox. I am pulling out my hair & don't have much to pull. Any insight & help is appreciated.
    Tags: account, corporate, e-mail, issue, scan
    • guitar9199
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2016
      • 1094
      #2
      Re: G-mail scan issue on MX-3100 N

      Originally posted by xring1958
      I have a G-mail account I use fro testing equipment and reporting meters for customers who don't scan to e-mail.
      Yesterday I started having an issue. If I scan a file to my corporate account e-mail the scan never appears in outlook not in inbox or spam folder. If I send a scan to my Yahoo account it arrives almost immediately. I can see the scans in the sent folder in my google account but they don't get to my corporate account. I can send an email from my Gmail account & it gets to my corporate email inbox. I am pulling out my hair & don't have much to pull. Any insight & help is appreciated.

      You didn't accidentally put that Gmail address on "Blacklist" in your corporate account, did you??....LOL!!

      ...I've seen that happen.

        Comment

        • bsm2
          IT Manager

          25,000+ Posts
          • Feb 2008
          • 27130
          #3
          Re: G-mail scan issue on MX-3100 N

          You corp account is thinking its spam and blocking it. Most likely A MS update to the email filter. Have your IT check the setting of add your address as trusted.

            Comment

            • Cipher
              It's not easy being green

              1,000+ Posts
              • May 2006
              • 1309
              #4
              Re: G-mail scan issue on MX-3100 N

              Ah snap lol.

              Had the exact same problem today messing around and testing a old MX-5101 in the workshop with gmail.
              It would send a status page successfully, and it would show up in the gmail sent items, but it never made it to my corporate Office365 account.

              By chance I hit send again few hours later and it worked fine, so maybe gmail was having issues. :S

              The free gmail accounts do have some restrictions and raft of junk and spam background checks going on, it certainly wouldn't be my first SMTP relay of choice to use.
              • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

              Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                Comment

                • xring1958
                  Trusted Tech

                  100+ Posts
                  • Mar 2016
                  • 166
                  #5
                  Re: G-mail scan issue on MX-3100 N

                  Originally posted by bsm2
                  You corp account is thinking its spam and blocking it. Most likely A MS update to the email filter. Have your IT check the setting of add your address as trusted.
                  I don't think that is the issue because I can send an e-mail from that account to my company e-mail and there is nothing in my spam folder.

                  I am guessing google is having some issues

                    Comment

                    • harps05
                      Field Service Engineer

                      50+ Posts
                      • Mar 2012
                      • 96
                      #6
                      Re: G-mail scan issue on MX-3100 N

                      Office 365 mail server??

                        Comment

                        • xring1958
                          Trusted Tech

                          100+ Posts
                          • Mar 2016
                          • 166
                          #7
                          Re: G-mail scan issue on MX-3100 N

                          Originally posted by harps05
                          Office 365 mail server??
                          Outlook not office 365. Birch has a site I can go to that shows what comes in without interacting with Outlook and it is not there either.

                            Comment

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