Sharp tandem tray MX-DE20

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  • driving lots of miles
    Trusted Tech

    250+ Posts
    • Jun 2016
    • 378

    Sharp tandem tray MX-DE20

    We have a customer with a sharp MX-3115n that has the tandem tray MX-DE20. The machine will feed out of Tray 3 (tandem left) until empty and then finish the job feeding out of Tray 4 (tandem right), Then the machine will not copy out of tray 4 until tray three is refilled and then copies out of tray 3. The trays are set up identically and the thought is that that tray 4 would keep copying even with tray 3 empty otherwise why have the tandem trays. Am I missing a setting here? Tray 1 is setup for Letterhead, Tray 2 is set for legal, and tray 3 and 4 is set for letter. Any help is appreciated.
  • mojorolla
    The Wolf

    2,500+ Posts
    • Jan 2010
    • 2550

    #2
    Re: Sharp tandem tray MX-DE20

    Check these 2 things:
    1. in paper tray settings, are both trays 3 and 4 enabled for print? This is also were auto tray switching is, make sure it is on also.
    2. the print driver. If the print job is sent and tray 3 is selected in the paper tab, as opposed to Auto, it will ONLY print from tray 3. Trying setting it to auto and it will match size and type, not source.


    Failing to plan is planning to fail!!!

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