MX-C300w

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • xordi69
    Trusted Tech

    100+ Posts
    • Jun 2010
    • 200
    #1

    MX-C300w

    Hi everyone.

    I have a custumer with two mx-c300 and maore Sharp machines.
    One of the C300w, sometimes lost the network connection, but not the others.
    The firmware version are updated, and the configuration is the same in the two C300w.
    Any suggestion?
    (excuse my very bad english)
    Regards
    Tags: c300w, configuration, english, firmware, updated
    • bilyahn
      Service Manager

      1,000+ Posts
      • Dec 2006
      • 1455
      #2
      Re: MX-C300w

      If you do not have it as a static IP address I would try that. Replace the ethernet cable into the machine and possibly try connecting it at another connection. You didn't say if you were using the wireless feature on this? If so then it just multiplied your potential causes. A little more information on what you have tried would be helpful.

      Good luck.

      Bil

        Comment

        • xordi69
          Trusted Tech

          100+ Posts
          • Jun 2010
          • 200
          #3
          Re: MX-C300w

          Originally posted by bilyahn
          If you do not have it as a static IP address I would try that. Replace the ethernet cable into the machine and possibly try connecting it at another connection. You didn't say if you were using the wireless feature on this? If so then it just multiplied your potential causes. A little more information on what you have tried would be helpful.

          Good luck.

          Bil
          printer have an static IP address and no use wireless.

          I have updated firmware and for two week runs ok, but now, sometimes, lost connection again. Cable is replaced.

            Comment

            • ntbann
              Senior Tech

              500+ Posts
              • Jan 2012
              • 612
              #4
              Re: MX-C300w

              Did you try to change the IP to a different one?

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22808
                  #5
                  Re: MX-C300w

                  sounds like you MIGHT have an IP conflict ... change IP addy and see if that runs right

                    Comment

                    • mansart
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Apr 2009
                      • 851
                      #6
                      Re: MX-C300w

                      When you lose connection........

                      Disconnect the network cable and ping the IP address from a workstation.......if you get a reply, more than likely a cell phone or other network device has been assigned the IP address used by copier.

                      If this is the case client will have to create a reservation on DHCP server for the copier.

                        Comment

                        • Phil B.
                          Field Supervisor

                          10,000+ Posts
                          • Jul 2016
                          • 22808
                          #7
                          Re: MX-C300w

                          Originally posted by mansart
                          When you lose connection........

                          Disconnect the network cable and ping the IP address from a workstation.......if you get a reply, more than likely a cell phone or other network device has been assigned the IP address used by copier.

                          If this is the case client will have to create a reservation on DHCP server for the copier.
                          \

                          that's why I set them up on DHCP... then put that one in as a static addy.

                          most times it will take the customers IT dept 1 - 2 weeks to add the reservation ... so to save myself repeated " connection '" issue calls .. I just go static.

                            Comment

                            • xordi69
                              Trusted Tech

                              100+ Posts
                              • Jun 2010
                              • 200
                              #8
                              Re: MX-C300w

                              Thanks to everybody.

                              I will try that customer IT change the IP or the port in his switch. (but, you know, sometimes customer IT its "special").

                                Comment

                                • chubblies
                                  Trusted Tech

                                  100+ Posts
                                  • Jun 2011
                                  • 150
                                  #9
                                  Re: MX-C300w

                                  How does it lose connection? If the driver says "printer offline" it may be snmp causing it. Disable in the driver and it will force frint regardless of snmp communication

                                    Comment

                                    Previous template Next
                                    Working...