customer called with MX3070 with error H2-03

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  • axyun
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2007
    • 1323

    #1

    customer called with MX3070 with error H2-03

    Looked in SM and said upper main thermister open. Can anyone confirm before I go there? Frank
  • OlliK1969
    Trusted Tech

    250+ Posts
    • Nov 2016
    • 310

    #2
    Re: customer called with MX3070 with error H2-03

    Hi

    maybe thermistor or fusing belt unit MX-600FB

    Comment

    • axyun
      Service Manager

      Site Contributor
      1,000+ Posts
      • Aug 2007
      • 1323

      #3
      Re: customer called with MX3070 with error H2-03

      Thank you for your help. Is it unlikely to be lamp or thermostat?

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      • ntbann
        Senior Tech

        500+ Posts
        • Jan 2012
        • 626

        #4
        Re: customer called with MX3070 with error H2-03

        Open means machine cant see resistance of the thermister. Maybe the fuser isn't properly seated.

        Comment

        • JR2ALTA
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2010
          • 2030

          #5
          Re: customer called with MX3070 with error H2-03

          You can probably reset with Sim 14. Frank, I don't know if you're familiar with these newer SHARPS but the fusers are dogs. There's no web or cleaning system built-in so the belt gets caked up in short order. Belt replacement takes quite a bit of time and if you are unlucky there are some bearings that gets seized up and cannot be removed anyway. So we've been installing the whole pricey unit more often than not

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          • jp74msj55
            Trusted Tech

            100+ Posts
            • Oct 2014
            • 146

            #6
            Re: customer called with MX3070 with error H2-03

            Originally posted by JR2ALTA
            You can probably reset with Sim 14. Frank, I don't know if you're familiar with these newer SHARPS but the fusers are dogs. There's no web or cleaning system built-in so the belt gets caked up in short order. Belt replacement takes quite a bit of time and if you are unlucky there are some bearings that gets seized up and cannot be removed anyway. So we've been installing the whole pricey unit more often than not
            Tech pub about thermistor holder being to far away from belt. New plastic holder for thermistors if you are rebuilding them.

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            • axyun
              Service Manager

              Site Contributor
              1,000+ Posts
              • Aug 2007
              • 1323

              #7

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              • Andypraeuner
                Technician
                • Jun 2013
                • 33

                #8
                Re: customer called with MX3070 with error H2-03

                The double tap of the home button should be fairly brisk and quick or it will think you are just holding the home button which will just give you the copy count screen which will go away in a few seconds or just touch the OK button.

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