no output tray is allowed sharp

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  • woko
    Technician
    • Jun 2017
    • 44

    no output tray is allowed sharp

    Morning all, I have this message on a Sharp MX-C 301w, the machine will not print or copy, any ideas ?
  • mansart
    Senior Tech

    Site Contributor
    500+ Posts
    • Apr 2009
    • 851

    #2
    Re: no output tray is allowed sharp

    Can you do a 22-6, and have the report print and exit?

    Paper settings????? Make sure paper set to plain and try.

    Heavy Paper 1 and offset may cause an issue

    Can you copy from by pass?

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    • Ceechtay
      Trusted Tech

      Site Contributor
      100+ Posts
      • Sep 2011
      • 157

      #3
      Re: no output tray is allowed sharp

      I'd check the paper tray settings. Via the web page, check System Settings->Paper Tray Settings and check the Feeding Approved Job Setting there.

      It's possible that none of the trays are allowed to print out whatever you are trying to print. We've had this with faxes, where none of the trays was set to allow faxes to print.

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