MX-M365 Jamming

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  • Hansen88
    Service Manager

    Site Contributor
    1,000+ Posts
    • Dec 2009
    • 1020
    #1

    MX-M365 Jamming

    Hello, I have this machine jamming comming out of the fuser.I am getting jam codes POD1_n and POD2_NB. All the sensors are testing out good. In 30-01 sensor test there is a sensor showing that it is blocked, it is sensor PRTPD The problem is I dont see any reference to that sensor in the manual or where it is at. This machine also has a right side exit tray. The two sensors in there test good also. I think PRTPD is giving me problems but just cant find it. Probably right under my nose and not seeing it.
    Tags: jamming, prtpd, sensor, sensors
    • OlliK1969
      Trusted Tech

      250+ Posts
      • Nov 2016
      • 287
      #2
      Re: MX-M365 Jamming

      Hi

      PRTPD. Paper exit tray paper detector. (Right paper exit tray).

      Check the wire of the solonoid

        Comment

        • Hansen88
          Service Manager

          Site Contributor
          1,000+ Posts
          • Dec 2009
          • 1020
          #3
          Re: MX-M365 Jamming

          Originally posted by OlliK1969
          Hi

          PRTPD. Paper exit tray paper detector. (Right paper exit tray).

          Check the wire of the solonoid
          Thanks for the reply-did it show where that sensor was located at. I checked all the sensors in the right side door and the right side paper tray and they are all working. The PRTPD is in the blackened state all the time. Just cant find it. If the solenoid you are talking about is the one for the right exit tray then the wires look ok. I cannot get it to activate but maybe there is no activate code for that solenoid.

            Comment

            • Hansen88
              Service Manager

              Site Contributor
              1,000+ Posts
              • Dec 2009
              • 1020
              #4
              Re: MX-M365 Jamming

              I found PRTPD location shown in a different manual. This machine manual does not show it and the machine does not have the sensor. Dont know why they put it in the sensor check sim. All pod sensors are working,POD2_NB is the code I get everytime. Also I dont know what the NB on the end means,that does not seem to be listed in the book either.

                Comment

                • JR2ALTA
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2010
                  • 2017
                  #5
                  Re: MX-M365 Jamming

                  Is there toner build up on the fuser guides? If so replace segmented transport roller above fuser. There was a bulletin on this.

                    Comment

                    • Hansen88
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Dec 2009
                      • 1020
                      #6
                      Re: MX-M365 Jamming

                      I got the machine fixed. We bought this from a wholesaler,only 20k and looks new. Well someone has had it apart before and the output transport right above the fuser that has POD1 in it-well the gear on the roller shaft with a one way bearing in it was put on backwards so the roller was getting no drive. The fuser would push the paper into those rollers a ways so it looked as if they were turning. Turned the gear around and now all is good. Thanks

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                        • mansart
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Apr 2009
                          • 851
                          #7
                          Re: MX-M365 Jamming

                          Unfortunately when buying from a wholesaler, the machine frame, may have seen 20k, but very common for the sub assemblies to be from a machine with much higher count.

                            Comment

                            • Hansen88
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Dec 2009
                              • 1020
                              #8
                              Re: MX-M365 Jamming

                              Originally posted by mansart
                              Unfortunately when buying from a wholesaler, the machine frame, may have seen 20k, but very common for the sub assemblies to be from a machine with much higher count.
                              Most of the machines we sell are rebuilds. Some of the machines make you wonder because the amount of dust and grime dont match with the copycount. But maybe they were at a trucking company or some back warehouse. Our wholesaler is right in our town. They wont let you go mix and match parts to make a good machine,but for sure I dont doubt that has happened. Sometime it makes you wonder why someone got rid of the machine with only 20k Maybe they closed up shop.

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