Mac Printing issue - MX-3071

[Ceechtay]

Hi all,

We have one Mac user who is having issues printing to an MX-3071. She continuously gets "Toner Low" messages and will not print. The toner is not low and all the other Mac users are able to print without issue.

User Control is enabled, which is why we need to use the Sharp driver and can't just use a generic driver for B&W printing.

We have re-installed the print driver and the printer to no effect. We have not yet tried re-setting the printing system on her Mac.

Anyone else run into this problem?

[mansart]

Re: Mac Printing issue - MX-3071

If you are not using SNMP on the copier for anything, disable it.
Network>Services

[xordi69]

Re: Mac Printing issue - MX-3071

And update firmware.

[TechGeek]

Re: Mac Printing issue - MX-3071

Any Luck getting this figured out? I have a customer with a MX-2616N with similar issue were Mac intermittently says printer is offline but is not but still cant print. Let us know what you ended up doing to resolve this issue.

[guitar9199]

Re: Mac Printing issue - MX-3071

Any Luck getting this figured out? I have a customer with a MX-2616N with similar issue were Mac intermittently says printer is offline but is not but still cant print. Let us know what you ended up doing to resolve this issue.

Configuring Macs for printing can be a real pain in the neck... (Or lower). The way I'VE always done it to avoid any issues is....

1: Run the Driver installer package FIRST!
2: Add the printer through Apple>System Prefs
3: Configure as follows.... IP Protocol, Line Printer Daemon (name the queue lower case "LP" -no quotes)
4: Give the printer a name.
5: Select Software, then choose the correct model.
6: Make sure all accessories are active.

Once that's done, I always go into CUPS to configure everything, including default paper size (it usually defaults to A4), color/b&w, and single sided/duplex.

...happy installing!

[SalesServiceGuy]

Re: Mac Printing issue - MX-3071

Configuring Macs for printing can be a real pain in the neck... (Or lower). The way I'VE always done it to avoid any issues is....

1: Run the Driver installer package FIRST!
2: Add the printer through Apple>System Prefs
3: Configure as follows.... IP Protocol, Line Printer Daemon (name the queue lower case "LP" -no quotes)
4: Give the printer a name.
5: Select Software, then choose the correct model.
6: Make sure all accessories are active.

Once that's done, I always go into CUPS to configure everything, including default paper size (it usually defaults to A4), color/b&w, and single sided/duplex.

...happy installing!

I install Mac drivers infrequently, so it is always a challenge for me when I have to do so.

How do you enter CUPS?

[TechGeek]

Re: Mac Printing issue - MX-3071

First make sure CUPS is enabled

Open Terminal
type in: cupsctl webinterface=yes
close terminal

Open browser and type: localhost:631
now you are in CUPS

[KenB]

Re: Mac Printing issue - MX-3071

First make sure CUPS is enabled

Open Terminal
type in: cupsctl webinterface=yes
close terminal

Open browser and type: localhost:631
now you are in CUPS

BTW...The ONLY browser that will work is Safari.

Chrome, Firefox, and others will not.

[guitar9199]

Re: Mac Printing issue - MX-3071

BTW...The ONLY browser that will work is Safari.

Chrome, Firefox, and others will not.

I've never had an issue entering CUPS with any browser...but since Safari is default I would recommend that.

[SalesServiceGuy]

Re: Mac Printing issue - MX-3071

Enabling CUPS.

YouTube

[SalesServiceGuy]

Re: Mac Printing issue - MX-3071

A more detailed CUPS video

YouTube

[TechGeek]

Re: Mac Printing issue - MX-3071

Here is an update on my issue with the MX-2616N and the Mac OS. I logged into the machines web page a disabled the SNMPD and SMNP-Trap and it has been working OK for 2 days now. Time will tell.

I also found out that they recently updated their switch but customer could not remember if the problem was before or after the switch was replaced. If the issue was caused be the switch does anyone have an idea what on the switch could have caused this phenomenon?

[KenB]

Re: Mac Printing issue - MX-3071

Here is an update on my issue with the MX-2616N and the Mac OS. I logged into the machines web page a disabled the SNMPD and SMNP-Trap and it has been working OK for 2 days now. Time will tell.

I also found out that they recently updated their switch but customer could not remember if the problem was before or after the switch was replaced. If the issue was caused be the switch does anyone have an idea what on the switch could have caused this phenomenon?

Sometimes switches are programmed to block SNMP traffic.

Fairly common, actually.