Mx m264 8 1/2 x 5 1/2 screen notice

[mlbcopiers]

My customer keep getting an error on the copier when they are printing from their computer to change the paper size to 8 1/2 X 5 1/2. The cassettes are letter and legal. They do not want to copy on statement size. The request to the printer/copier is an email or a printed file on their computer. the computer print specs are for letter size.

This just started a couple of days ago. They have to reset the copier to clear the message.

Has anyone had this issue. I am baffled.

Thank you,

Mitch

[copiertec]

Re: Mx m264 8 1/2 x 5 1/2 screen notice

Chances are, if it is an email, it's the pdf that is causing the issue because it is calling for 8.5 x 5.5 when sent to the copier. I would suggest using Foxit PDF converter on the offending PC and see if that resolves the issue. This is a common problem with emails.

[Phil B.]

Re: Mx m264 8 1/2 x 5 1/2 screen notice

Chances are, if it is an email, it's the pdf that is causing the issue because it is calling for 8.5 x 5.5 when sent to the copier. I would suggest using Foxit PDF converter on the offending PC and see if that resolves the issue. This is a common problem with emails.

+1 or if a Word or similar type files.. check file properties to make sure it isn't formatted to 8.5 by XXX.