MX-3640 unable to access network settings

[copiertec]

I have a MX-3640n that I am unable to access the network settings to change ip and dns settings. At first I was unable to access admin password because it was changed by the former IT person, so I set it back to default admin password. But, at the homepage in settings it only shows the top page icon and system settings icon and I have no access to network settings at all. I can't even access the web page because the IT person changed it as well. Any suggestions?

The copier has no security kit installed
After restoring default password
I restored the factory defaults
Formatted HDD
Updated firmware to latest
Updated e-manual

[JLSam]

Re: MX-3640 unable to access network settings

Do you have the option to perform the End Of Lease feature?

Sent from my GM1917 using Tapatalk

[copiertec]

Re: MX-3640 unable to access network settings

Do you have the option to perform the End Of Lease feature?

Sent from my GM1917 using Tapatalk

Yes, I do. I could try that.

[JLSam]

Re: MX-3640 unable to access network settings

Yes, I do. I could try that.

That will take care of it. Perform the feature, step outside, go for a nice walk, think about the meaning of life, buy a burger with fries and a drink. Finish your extended lunch, and come back to the office. You will probably need to wait a little more for the end of lease to finish, but at least it will take care of your issue.

Good luck!

[copiertec]

Re: MX-3640 unable to access network settings

Thank you, Sam, I will let yo know how it turns out.

[copiertec]

Re: MX-3640 unable to access network settings

20191106_092154.jpg No go Sam, I do not have access to security settings. This is all I get when I go into the settings page, not sure what to do next.

[OlliK1969]

Re: MX-3640 unable to access network settings

Hi

Are you in admin modus in?
Can you go in SIM 67 ??

[copiertec]

Re: MX-3640 unable to access network settings

Hi

Are you in admin modus in?
Can you go in SIM 67 ??

yes, I am able to get into all sim modes as well as admin mode. I did perform a 67-17, but to no avail.

[OlliK1969]

[brokey]

Re: MX-3640 unable to access network settings

Log into the webpage as admin, select settings and there should be a check box to show the various functions.

[JLSam]

Re: MX-3640 unable to access network settings

No go Sam, I do not have access to security settings. This is all I get when I go into the settings page, not sure what to do next.

Umm... what happens when you click administrator login on the top right hand corner of your image?

[spanky]

Re: MX-3640 unable to access network settings

access the service web page by entering the IP address/service_login.html
The password is service
Go to administration settings
where it says item to be displayed click on the execute button that says all

[mansart]

Re: MX-3640 unable to access network settings

As an example.... your machine IP is 192.168.0.212

Browse to http://192.168.0.212/service_login.html

password = service


Scroll to bottom of page and click "Administration Settings"

Click "Execute" button by "All"

[mansart]

Re: MX-3640 unable to access network settings

Spanky beat me to the punch....

[copiertec]

Re: MX-3640 unable to access network settings

Thanks guys, I will try logging in on the webpage with the ip address given to the mfp. The client is on a 192.168.0.1, apparently the IT person changed the ip to 192.168.1.1. I am on my way back to the client, I will keep you posted.