MX3070N....how is this possible??????

[mansart]

Below are two status messages I recieved from a MX3070N. (full Status Messages attached )

10Oct2020_R.pdf 10sept2020_R.pdf
First dated Sept 10, 2020 and the second Oct 10, 2020.

The meters have gone DOWN


The machine display shows the lower meter?????

How is this possible?????


Sept 10,2020 Received status report....

2020/09/10 11:28:38

Device Name: Sharp Printer
Device Model: MX-3070N
Serial Number: 6511877400
Machine Code:
Current Device Counter Information:
Black & White Copy Count = 222044
Two Color Copy Count = 0
Single Color Copy Count = 1
Full Color Copy Count = 27751
Black & White Print Count = 62508
Full Color Print Count = 36188
Black & White Total Print Count = 284581 Two Color Total Print Count = 0 Single Color Total Print Count = 1 Color Total
Print Count = 64008

Oct 10, 2020 Status report

2020/10/10 15:19:54

Device Name: Sharp Printer
Device Model: MX-3070N

Serial Number: 6511877400
Machine Code:

Current Device Counter Information:

Black & White Copy Count = 150105
Two Color Copy Count = 0
Single Color Copy Count = 0
Full Color Copy Count = 17737

Black & White Print Count = 38750
Full Color Print Count = 29906

Black & White Total Print Count = 188881 Two Color Total Print Count = 0 Single Color Total Print Count = 0 Color Total Print Count = 47700

[tsbservice]

Re: MX3070N....how is this possible??????

Call them to read counters from copier atm or visit it onsite if possible. There is small chance automatic system readings get corrupted.

[mansart]

Re: MX3070N....how is this possible??????

I've been on site, the display meter shows the lower count.

[tsbservice]

Re: MX3070N....how is this possible??????

I've been on site, the display meter shows the lower count.

Higher meter count mistakingly reported?

[copiertec]

Re: MX3070N....how is this possible??????

Now that's interesting! No chance that machine has gone though a a space-time continuum vortex of some sort by chance? It may need more garbage to feed its Flux Capacitor to bring the meter back to the future!

[mloudy]

Re: MX3070N....how is this possible??????

Is this machine registered in MICAS where you might be able to see when the meters went down?

I wonder if other counters dropped like maintenance and feed counters.

[mansart]

Re: MX3070N....how is this possible??????

Not on MICAS

I just get monthly emails.

The number of inserted toners remained constant

[tmw]

Re: MX3070N....how is this possible??????

What does sim 22-01 say ? Does it have the original count ? I wonder if someone was fooling around & cleared the count in sim 24-6 or 9. Not that it makes much sense that someone would be in there in the first place.

[mansart]

Re: MX3070N....how is this possible??????

22_1.jpg

22-1 changed as well.....

What didn't change are the paper tray counters.....
tray.JPG