star 38

[star38]

please help, having trouble in scanning to desktop from sharp 4070N. PCs connected with Wi-Fi network are nor receiving scanned image from the scanner, but no issues with PCs connected with wired network.

[slimslob]

Re: star 38

I have seen that exact problem in the office where I used to work. Turned out to be the USB WiFi adapter that was being used. Laptops with built in WiFi worked fine. Try connecting using a AP extender instead of a USB adapter.

[star38]

Re: star 38

I have seen that exact problem in the office where I used to work. Turned out to be the USB WiFi adapter that was being used. Laptops with built in WiFi worked fine. Try connecting using a AP extender instead of a USB adapter.

Noted with thanks, let me try.

[bilyahn]

Re: star 38

Also check your network settings. If the networks are using 2 different subnets then that may be your issue or if the wireless is on a guest account that would also prevent scan from working. Have this issue at one of our clients on a regular basis funny thing is print works fine but scan won't

Good luck

Bil

[mojorolla]

Re: star 38

please help, having trouble in scanning to desktop from sharp 4070N. PCs connected with Wi-Fi network are nor receiving scanned image from the scanner, but no issues with PCs connected with wired network.

Are users connected via WiFi-direct OR infrastructure mode? Does the customers network have a wireless bridge enabled, gateway the same on both devices....?