Sharp MX-5001N firmware needed.

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  • Smarttowers
    Junior Member

    Site Contributor
    • Oct 2020
    • 6
    #1

    Sharp MX-5001N firmware needed.

    I am new to the forums and would appreciate any help with getting firmware for the sharp MX-5001N copier. I purchased this machine from a government auction and the hard drive was removed. I am very computer savy so thought not a big deal I would just put a new drive in. That part was easy but sadly after the machine finished formatting the drive it came up with a incorrect firmware error. I now need to get the firmware but was told by sharp that they couldn't provide it. I contacted the company that originally sold and serviced the machines and I am outside their service area. I am hoping a kind tech on the forums can assist me with this matter.

    If there is a way to install a new drive without a new firmware would be ideal but the service manual doesn't mention this issue about firmware with a new drive.

    Really appreciate any assistance in the matter.
    Tags: drive, firmware, mx-5001n, service, sharp
    • BillyCarpenter
      Field Supervisor

      Site Contributor
      VIP Subscriber
      10,000+ Posts
      • Aug 2020
      • 14769
      #2
      Re: Sharp MX-5001N firmware needed.

      Originally posted by Smarttowers
      I am new to the forums and would appreciate any help with getting firmware for the sharp MX-5001N copier. I purchased this machine from a government auction and the hard drive was removed. I am very computer savy so thought not a big deal I would just put a new drive in. That part was easy but sadly after the machine finished formatting the drive it came up with a incorrect firmware error. I now need to get the firmware but was told by sharp that they couldn't provide it. I contacted the company that originally sold and serviced the machines and I am outside their service area. I am hoping a kind tech on the forums can assist me with this matter.

      If there is a way to install a new drive without a new firmware would be ideal but the service manual doesn't mention this issue about firmware with a new drive.

      Really appreciate any assistance in the matter.

      Making a small donation to the site will greatly help you get what you need. Good luck.
      Adversity temporarily visits a strong man but stays with the weak for a lifetime.

        Comment

        • Smarttowers
          Junior Member

          Site Contributor
          • Oct 2020
          • 6
          #3
          Re: Sharp MX-5001N firmware needed.

          Originally posted by BillyCarpenter
          Making a small donation to the site will greatly help you get what you need. Good luck.
          Thank you for letting me know about the donating. I was more than happy to donate to the forum. Hopefully my donation will help the site.

            Comment

            • romang
              Technician

              Site Contributor
              50+ Posts
              • Aug 2011
              • 71
              #4
              Re: Sharp MX-5001N firmware needed.

              What was the exact error code you are getting?

                Comment

                • mansart
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Apr 2009
                  • 851
                  #5
                  Re: Sharp MX-5001N firmware needed.

                  If it came from a government agency...it may have a security kit installed. MX-FR11U

                  Which means a special firmware. Even if the firmware works the ADMIN password may have been changed and I don't believe there is any recovery.

                    Comment

                    • miller01123@gmail.com
                      Technician
                      • Jun 2019
                      • 27
                      #6
                      Re: Sharp MX-5001N firmware needed.

                      Was it a blank hard drive? If not, you need write 0s to it.

                        Comment

                        • Phil B.
                          Field Supervisor

                          10,000+ Posts
                          • Jul 2016
                          • 22808
                          #7
                          Re: Sharp MX-5001N firmware needed.

                          Originally posted by miller01123@gmail.com
                          Was it a blank hard drive? If not, you need write 0s to it.
                          or just low level format ... partition and load.

                            Comment

                            • miller01123@gmail.com
                              Technician
                              • Jun 2019
                              • 27
                              #8
                              Re: Sharp MX-5001N firmware needed.

                              Originally posted by Phil B.
                              or just low level format ... partition and load.
                              I use dban and use the single pass erase. I believe you need at least a 320 gig hdd

                                Comment

                                • Smarttowers
                                  Junior Member

                                  Site Contributor
                                  • Oct 2020
                                  • 6
                                  #9
                                  Re: Sharp MX-5001N firmware needed.

                                  Originally posted by miller01123@gmail.com
                                  Was it a blank hard drive? If not, you need write 0s to it.
                                  I wiped the partition tables so the MFP thought it was a new drive. I got past the formatting part and then it gave the firmware error.

                                  The error is:
                                  Version Check
                                  IcuM ROM UNUSUAL

                                    Comment

                                    • Smarttowers
                                      Junior Member

                                      Site Contributor
                                      • Oct 2020
                                      • 6
                                      #10
                                      Re: Sharp MX-5001N firmware needed.

                                      Originally posted by mansart
                                      If it came from a government agency...it may have a security kit installed. MX-FR11U

                                      Which means a special firmware. Even if the firmware works the ADMIN password may have been changed and I don't believe there is any recovery.
                                      How can I determine if it is equiped with the MX-FR11U?

                                      Want to thank everyone for their assistance with this.

                                        Comment

                                        • Smarttowers
                                          Junior Member

                                          Site Contributor
                                          • Oct 2020
                                          • 6
                                          #11
                                          Re: Sharp MX-5001N firmware needed.

                                          Originally posted by romang
                                          What was the exact error code you are getting?
                                          After the hard drive was inserted and it did its thing to it the error is:

                                          Version Check
                                          IcuM ROM UNUSUAL

                                          Before I inserted the hard drive the error was:

                                          Version Check
                                          IcuM: HDD Trouble

                                          I put a partition free hard drive in it, after a few minutes of what I assume was formatting I got the ROM UNUSUAL error.

                                            Comment

                                            • miller01123@gmail.com
                                              Technician
                                              • Jun 2019
                                              • 27
                                              #12
                                              Re: Sharp MX-5001N firmware needed.

                                              Also, if it does have a security kit it will say FR11 or FR11U on the ROM on the MFP. You will need the firmware for the security kit. You may have to do an Emergency Update if you can't get into the sims. There is a dipswitch on the MFP that says update.

                                                Comment

                                                • ZOOTECH
                                                  Senior member of CRS

                                                  Site Contributor
                                                  2,500+ Posts
                                                  • Jul 2007
                                                  • 3381
                                                  #13
                                                  Re: Sharp MX-5001N firmware needed.

                                                  If you can get into the Simulations, 22-10 will give configuration and options of machine.
                                                  "You can't trust your eyes, if your mind is out of focus" --

                                                    Comment

                                                    • Smarttowers
                                                      Junior Member

                                                      Site Contributor
                                                      • Oct 2020
                                                      • 6
                                                      #14
                                                      Re: Sharp MX-5001N firmware needed.

                                                      Originally posted by ZOOTECH
                                                      If you can get into the Simulations, 22-10 will give configuration and options of machine.
                                                      I'm unable to get into the sims currently. I think it has to do with the firmware issue currently.

                                                        Comment

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