Ar 6020 scanner and printer disconnected

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  • Latruns
    Technician
    • Jun 2021
    • 18

    [Electrical] Ar 6020 scanner and printer disconnected

    Hi, this machine Ar 6020 have been working perfectly, one day the customer forget to removed the plug from socket unfortunate for him a loud thunder strike an destroy many things in the office and since that day the machine not connected to the system again. I try to reinstall the driver many times not connected anymore but the photocopy working fine please any help I will be glad
  • ntbann
    Senior Tech

    500+ Posts
    • Jan 2012
    • 612

    #2
    Re: Ar 6020 scanner and printer disconnected

    Can you ping it? Sounds like the NIC is blown.

    Comment

    • Latruns
      Technician
      • Jun 2021
      • 18

      #3
      Re: Ar 6020 scanner and printer disconnected

      Originally posted by ntbann
      Can you ping it? Sounds like the NIC is blown.
      No sound at all completely off, you mean plug and play sound. Thanks for ur respond

      Comment

      • 40yearsplus
        Trusted Tech

        Site Contributor
        100+ Posts
        • May 2020
        • 114

        #4
        Re: Ar 6020 scanner and printer disconnected

        You can't be a tech. but he means the Network Interface Controller where the ethernet plugs in.

        A ping is a message sent to it from a computer in the command mode that sees if the printer is there with the internet protocall address.

        If the Network Interface is integrated to large board. The whole board may need replacing.

        The details are too much to help you on the forum and your level of expertise not to offend you.

        Call a Dealer on the product and pay him to help you.

        Comment

        • Hansen88
          Service Manager

          Site Contributor
          1,000+ Posts
          • Dec 2009
          • 1016

          #5
          Re: Ar 6020 scanner and printer disconnected

          Try printing directly from your laptop to determine if the problem is with the machine or the customers network.

          Comment

          • ntbann
            Senior Tech

            500+ Posts
            • Jan 2012
            • 612

            #6
            Re: Ar 6020 scanner and printer disconnected

            Originally posted by Latruns
            No sound at all completely off, you mean plug and play sound. Thanks for ur respond
            Banging my head on my desk! Sometimes I wonder why I try!

            Comment

            • spanky
              Trusted Tech

              250+ Posts
              • Sep 2012
              • 468

              #7
              Re: Ar 6020 scanner and printer disconnected

              If you check his profile, the last copier he was trained on is over 30years old.

              Comment

              • Latruns
                Technician
                • Jun 2021
                • 18

                #8
                Re: Ar 6020 scanner and printer disconnected

                Originally posted by 40yearsplus
                You can't be a tech. but he means the Network Interface Controller where the ethernet plugs in. A ping is a message sent to it from a computer in the command mode that sees if the printer is there with the internet protocall address.If the Network Interface is integrated to large board. The whole board may need replacing.The details are too much to help you on the forum and your level of expertise not to offend you.Call a Dealer on the product and pay him to help you.
                Thanks for your response actually the machine is not ping that is reason why i quote(the sound completely off) may is the reason you're not get me right. I av change the interface controller this same thing,until I replaced the main board. The issue is I av the same fault wit another machine I sold that not quite long ago that is why I ask for help . Thanks

                Comment

                • Latruns
                  Technician
                  • Jun 2021
                  • 18

                  #9
                  Re: Ar 6020 scanner and printer disconnected

                  Originally posted by spanky
                  If you check his profile, the last copier he was trained on is over 30years old.
                  Hello friend we don't need to embarrass our self before you render help even if someone is not an engineer you av ways to respond to him thanks

                  Comment

                  • Latruns
                    Technician
                    • Jun 2021
                    • 18

                    #10
                    Re: Ar 6020 scanner and printer disconnected

                    Originally posted by ntbann
                    Banging my head on my desk! Sometimes I wonder why I try!
                    Sir you don't need to bang your head first the fault is not too big to ask and in my country there I no stable light, no thunder arrestor, we are facing many fault due to bad light and so on. Just relax I might not with stand some of you but am also respected. Thanks

                    Comment

                    • Latruns
                      Technician
                      • Jun 2021
                      • 18

                      #11
                      Re: Ar 6020 scanner and printer disconnected

                      Originally posted by Hansen88
                      Try printing directly from your laptop to determine if the problem is with the machine or the customers network.
                      Thanks am really appreciate already do that the problem come from main board unit the question is maybe it av way to revive it thanks.

                      Comment

                      • Latruns
                        Technician
                        • Jun 2021
                        • 18

                        #12
                        Re: Ar 6020 scanner and printer disconnected

                        Originally posted by ntbann
                        Can you ping it? Sounds like the NIC is blown.
                        No even try it with another system no sound. Thanks

                        Comment

                        • Craigcul
                          Technician

                          50+ Posts
                          • Aug 2017
                          • 64

                          #13
                          Re: Ar 6020 scanner and printer disconnected

                          That machine has a separate NIC board AR-NB7 replace that and see if the machine is ok.


                          Sent from my iPad using Tapatalk

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