Scan to email 365

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  • davebtech
    Trusted Tech

    100+ Posts
    • Apr 2015
    • 169

    Scan to email 365

    Anyone ever have connection issues , it’s a mx 2651 so encryption shouldn’t be any issue , maybe in there 365 email box settings screwing things up ? Any help appreciated Dave
  • leo34staffs
    copierman

    Site Contributor
    250+ Posts
    • Aug 2007
    • 499

    #2
    When you say connection issues, what error are you getting? i have had a couple of machines where i was having difficulties with authentication. I made use of the Oath method rather than using smtp, not sure of what issue you are having though.
    Networking skills are advantageous but use of a 3m vacuum cleaner is essential

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    • Sven94
      Technician
      • Sep 2023
      • 24

      #3
      It has to be a Standard licence from Office 365 NOT exchange. In the admin center you have to check the SMTP Auth.

      Comment

      • nanohitmen
        Technician

        Site Contributor
        50+ Posts
        • Apr 2019
        • 91

        #4
        also check firmware there's been releases to address issues like that

        Comment

        • JLSam
          Senior Tech

          500+ Posts
          • Jun 2015
          • 601

          #5
          Set up is pretty much like this from one of our MFP's in the field. No issues.

          Office 365.png
          Attached Files

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          • davebtech
            Trusted Tech

            100+ Posts
            • Apr 2015
            • 169

            #6
            App password ? Isn’t scanner@ abc company password ok? Is smtp usually checked in 365 admin by default?

            Comment

            • AlexandruMG
              Service Engineer
              • Jul 2024
              • 13

              #7
              Hi davebtech,

              Difficult task for you mate! First of all you must do update of firmware to the lastest version and after that take a look to attached file and let us know if solved the problem.
              The machine 100% is ok. You can do several test with a gmail account, imap or any other smtp server and you will see is working fine.

              Regards,
              Alex
              Attached Files

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