MX-M365N - 2 networks, 1 not printing

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  • MHeon71
    Trusted Tech

    Site Contributor
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    250+ Posts
    • Oct 2008
    • 489

    #1

    MX-M365N - 2 networks, 1 not printing

    Customer had a dead machine, and I had to replace the MFPC to correct. They are able to print from hard wired connections that are same IP scheme. 1 computer is wireless and pulling a different IP scheme and cannot print.

    She insists that before the problem, she was able to print and that she wants the 2 different networks so she can keep the 1 computer off the internet. I tried fooling around with the wireless but could not get it to work. Any recommendations would be appreciated.

    I do know with ordinary network settings, the 2 different networks should not talk to each other, including the MFP. I would also think that if I do get this working, there would be some vulnerability to the computer that is trying to stay of the internet.

  • Hart
    Trusted Tech

    250+ Posts
    • Feb 2024
    • 361

    #2
    "1 computer is wireless and pulling a different IP scheme and cannot print."
    It's totally normal.
    Unless there is a VPN on this computer, she won't be able to access the MFP since she's not on the same network ...

    364N does not have WiFi (unless you install the EB13 USB adapter), 365N does.
    Are you sure you've installed the MFPC for a 365N ?

    2025-05-14 17_33_08-Window.png
    Maybe she was using the AP mode on the MFP to connect and print ?

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    • MHeon71
      Trusted Tech

      Site Contributor
      VIP Subscriber
      250+ Posts
      • Oct 2008
      • 489

      #3
      Sorry, I forgot to post update. Resolution was stupid, a USB cable fell behind some shelving. 1 printed through network, the other through USB.

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