Fax troubleshooting question

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  • Hansen88
    Service Manager

    Site Contributor
    1,000+ Posts
    • Dec 2009
    • 1066

    #1

    Fax troubleshooting question

    Hello, I am on a mx-m 3071, the machine receives faxes but wont send out. I replaced the fax module and installed a new 2 line cord. When I call and listen to the line it seems clear. It retrys until it fails. I also resef fax image memory. Just looking for better troubleshooting tips. Thanks for any help.
  • havokprod
    Trusted Tech

    Site Contributor
    VIP Subscriber
    100+ Posts
    • Oct 2012
    • 159

    #2
    Have you tried lowering the speed of transmistion? See this thread about dip sw
    https://www.copytechnet.com/forum/te...p-softswitches

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    • sharpie
      Trusted Tech

      100+ Posts
      • Feb 2011
      • 182

      #3
      can you call out on the machine in telephone mode, is there a dial tone?

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      • miller01123@gmail.com
        Technician
        • Jun 2019
        • 48

        #4
        Reset the fax soft switches to default before you do anything else. Go to 26-6 set it to Canada reboot and then go back to 26-6 and set it back to USA. That will put the soft switches back to default, assuming you are in the USA. If that doesn't fix the problem, then try the things in the tech tips. TT-20407, TT-050415_1. More than likely it's the ISP.

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