MX3571 with H7-10

[glimmer1980]

Hello,

The customer has a MX3571 with nearly 4000 copies. Yesterday it got a H7-10 message. After turning the machine off and on it turned into H4-00. We replaced the fuser. Unfortunatly the machine goes into to a paper error without any paper to find in the machine.

Has anybody have an experience with a H7-10 code?

Regards,

Ramon

[Hansen88]

Re: MX3571 with H7-10 code

Hello,

The customer has a MX3571 with nearly 4000 copies. Yesterday it got a H7-10 message. After turning the machine off and on it turned into H4-00. We replaced the fuser. Unfortunatly the machine goes into to a paper error without any paper to find in the machine.

Has anybody have an experience with a H7-10 code?

Regards
Ramon

there are two bullitens for that code and model. First is a firmware update and second says to swab out the fuser and machine main connectors with alchohol. Hope these help. P.S. I am talking about the main fuser connector and the other half of connector in the machine.

[ZachHarbour]

Re: MX3571 with H7-10

If none of what is stated above resolves the issue you can slightly raise the fuser temperature in sims. I would only do that as a last resort though.

Best of luck

[glimmer1980]

Re: MX3571 with H7-10

For the engineers that also get this error code. We replaced the HL PWB and it solved the problem.