outlook + PCL6 print does not work

[boutn]

We are having multiple clients with different machines (MX3071S, MXC304W) having toubles printing from Outlook.

Some mails can not be printed. The machine throws the job away...

If you switch to PS, the mail prints.

I checked the syslog of the machine and this is what i see.

<148>Aug 30 13:43:21 2022 SHARP_Bart 0800686000:00038e47 Error: InternalError IOM JobID=10, ManJob ID=0x0

[Gift]

Re: outlook + PCL6 print does not work

We are having multiple clients with different machines (MX3071S, MXC304W) having toubles printing from Outlook.

Some mails can not be printed. The machine throws the job away...

If you switch to PS, the mail prints.

I checked the syslog of the machine and this is what i see.

<148>Aug 30 13:43:21 2022 SHARP_Bart 0800686000:00038e47 Error: InternalError IOM JobID=10, ManJob ID=0x0

I'm not into sharp but I'd check if the driver is using a TCP/IP port (yay!) and not a WSD port (boooh!) - WSD can cause weird issues and performance problems.

[boutn]

Re: outlook + PCL6 print does not work

I'm not into sharp but I'd check if the driver is using a TCP/IP port (yay!) and not a WSD port (boooh!) - WSD can cause weird issues and performance problems.

We never use WSD

Just did some tests, there is a very long hyperlink connected to an image in the mail, seems like this is causing the trouble

[Gift]

Re: outlook + PCL6 print does not work

We don't use WSD, too but I've seen several cases of "port hopping" in wich Windows just changed the port by itself, that's why I always take a look.

Funny thing if that hyperlink does trigger this problem.

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