Called to look at brand new machine we just installed. Found it odd that misfeeding was being reported already. I was running it without a problem, then suddenly it appeared that it shut off with paper halfway through the exit. Log recorded P_on error. Only the blue power light stayed on, after a few seconds it rebooted and showed misfeed. It happens at random intervals, sometimes with no paper being stuck. Regardless, it shouldn't shut down and reboot. At first thought it was a power issue. Surge box reported 528 under power events. Had customer find a dedicated outlet to use.
Today they called to say they did, but was still 'jamming'. Being a new model, info still might be thin, I'm wondering if anyone else has run into the same or similar problems with this model yet. I talked to Sharp and they gave us suggestions that we are implementing. I would be appreciative of any input from someone who has had these issues.
Today they called to say they did, but was still 'jamming'. Being a new model, info still might be thin, I'm wondering if anyone else has run into the same or similar problems with this model yet. I talked to Sharp and they gave us suggestions that we are implementing. I would be appreciative of any input from someone who has had these issues.
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