Sharp MX-6071 Locked, previous user changed password

[Jaws]

I have read all the articles on how to recover the password, but none work for my current situtation. I was able to request and receive recovery password. However, the machine is trying to connect to the old server and keeps failing. This leave a big box on the screen which wont allow me to input recovey password. This is a newer machine, so dip switches only allow for calibrating screen. I did try and copy the 56-2 from a MX-6051, but it failed to transfer to the MX-6071. I also bought a new mSata for the copier and that didnt work either. This post is a last ditch effort to find a resolution. Thanks in advance.

[danny464]

Re: Sharp MX-6071 Locked, previous user changed password

I have read all the articles on how to recover the password, but none work for my current situtation. I was able to request and receive recovery password. However, the machine is trying to connect to the old server and keeps failing. This leave a big box on the screen which wont allow me to input recovey password. This is a newer machine, so dip switches only allow for calibrating screen. I did try and copy the 56-2 from a MX-6051, but it failed to transfer to the MX-6071. I also bought a new mSata for the copier and that didnt work either. This post is a last ditch effort to find a resolution. Thanks in advance.

Can you post a picture of the white box? I think we had the same issue about 3 years ago and we were able to fix it by going into a different screen in which the white box stopped showing for a second and then clicking out of it fast.

[danny464]

Re: Sharp MX-6071 Locked, previous user changed password

Also, are you able to access the machine from the webpage?

[mloudy]

Re: Sharp MX-6071 Locked, previous user changed password

I you are somehow able to hit the webpage you should find what is causing the copier to search for the server. We had this on a used copier that was looking for PaperCut on a server.

[Jaws]

Re: Sharp MX-6071 Locked, previous user changed password

Bought this machine off lease. Cant connect to orignal server. Cant reset network back to static. Cant view web page. None of the buttons that it allows me to press will make the box disappear, only for a brief moment. Which was enough for me to video record the code to send to Sharp. Its not long enough to type in the recovery password. But I do appreciate all of yalls responses.

[Elmo]

Re: Sharp MX-6071 Locked, previous user changed password

if you have another or similar model sharp you can use a back up from that to release the settings

[danny464]

Re: Sharp MX-6071 Locked, previous user changed password

Bought this machine off lease. Cant connect to orignal server. Cant reset network back to static. Cant view web page. None of the buttons that it allows me to press will make the box disappear, only for a brief moment. Which was enough for me to video record the code to send to Sharp. Its not long enough to type in the recovery password. But I do appreciate all of yalls responses.

There is a way to get around that box but I do not remember exactly how we did it because it was like 3 years ago but it took us a while to do it. I will see if I can replicate in the office.

[danny464]

Re: Sharp MX-6071 Locked, previous user changed password

Bought this machine off lease. Cant connect to orignal server. Cant reset network back to static. Cant view web page. None of the buttons that it allows me to press will make the box disappear, only for a brief moment. Which was enough for me to video record the code to send to Sharp. Its not long enough to type in the recovery password. But I do appreciate all of yalls responses.

I am trying to recreate the exact white box to replicate your issue. What does the message say exactly? And just to confirm, you do have the recovery code from Sharp which allows you to reset the admin password?

Also, does it give you an option to log in as administrator? If so, have you clicked on it and when you are in the screen where you type the admin password, do the double home screen tap.

EDIT: After doing tests, I think I was able to replicate the issue. You might have to turn the machine on and off. In order to get around the white box just click on admin log in on the top, once you are in the admin log in page double tap the home screen, enter 4 6 3 /
and now it should allow you to enter the reset code from Sharp and reset the admin password. Let me know how it goes!

[Jaws]

Re: Sharp MX-6071 Locked, previous user changed password

Here is the picture of the error that comes on as soon as the copier comes on. I can only get into service mode, they changed the admin password too.
copier Error.jpg

[danny464]

Re: Sharp MX-6071 Locked, previous user changed password

Here is the picture of the error that comes on as soon as the copier comes on. I can only get into service mode, they changed the admin password too.
[ATTACH=CONFIG]58806[/ATTACH]

ok perfect that is the same box I got in my office. Follow this steps in order and it should allow you to access input the reset key.
- turn copier off and on
- click admin log in at the top of the screen
- DO NOT enter admin password, we just want to be in the admin log in screen
- double tap home screen
-click on the bottom left corner
- use code 463/
- the white box should be gone and you should have access to enter the reset key

[Jaws]

Re: Sharp MX-6071 Locked, previous user changed password

ok perfect that is the same box I got in my office. Follow this steps in order and it should allow you to access input the reset key.
- turn copier off and on
- click admin log in at the top of the screen
- DO NOT enter admin password, we just want to be in the admin log in screen
- double tap home screen
-click on the bottom left corner
- use code 463/
- the white box should be gone and you should have access to enter the reset key

On mine, these steps do not make the box go away. Thank you for the suggestion.

[danny464]

Re: Sharp MX-6071 Locked, previous user changed password

On mine, these steps do not make the box go away. Thank you for the suggestion.

I sent you a private message, if you do not receive it let me know. If you want to schedule a time to facetime I can probably help you out that way.

[Jaws]

Re: Sharp MX-6071 Locked, previous user changed password

Update.
I thought copier was in static mode, turns out it was in dynamic mode. I used sim 22-90 to print the NIC page, in service mode, as I couldn't get into system setting to print the nic page. Now I could login to the service web page and clone the copier settings from another machine to this machine. This didnt restore password to admin, but it did stop the copier from looking for the server. Which was the message box blocking me from entering Sharps recovery key password. Entered recovery key and restored admin password. Thanks for everyones suggestions.

[odinp]

Re: Sharp MX-6071 Locked, previous user changed password

On mine, these steps do not make the box go away. Thank you for the suggestion.

This copier is trying to connect to papercut, just click try again and it will eventually let you into settings, turn off external accounting on the OSA page.

[Adbb9911]

This comments on this thread though over a yr but they are really helpful, as am currently trying to fix pre owned sharp mx6070 with an admin password issue. Thanks to you all.