Sharp MX-2300 Scan to Email

[BritPhil]

We have a new Sharp MX-2300 but the scan to email will not work, or the fax to email will not work also.
I have the sharp setup with a static IP address, I have the dns info correct, gateway etc. I have a watchguard firewall (but the scanning out of the company works to a hotmail etc)
It refuses to talk to my email server.
The IP address of the email server is correct, I get no error messages saying undelivered etc. The wierd thing is that originally it worked for a few emails, then it would deliver the emails the next day +12hrs after sending)
Any ideas on what may be happening?

[OMD-227]

If you say that you are getting no error messages, check & confirm the Completed scans list in Job Status on the machine's operation panel.
If your scan sends are listed as Send OK, as far as the machine is concerned, the scan has left the machine as is being stored somewhere on the Network. You say that the scans would turn up on the next day.... That to me would be a clear indication that the probelm is within the network/mail server somewhere.
I'm not an IT tech, only really working on the Hardware side of things, but the cases I have been involved with that have exactly the same symptoms you are experiencing, the problem is not the copier. You have the settings right by the sounds of it.
Our IT guys would come in, use a program called 'hMail Server'. This is a program which is used on a notebook PC and can send scans straight to Outlook or Outlook Express. This proves to the client that the problem is with their network/server. I have seen many cases where large file size scans would take many hours to appear in the inbox, or not even show up at all. hMail Server was able to prove immediately that the problem was their network/server. Our guys could send 50Mb scans immediately to their inbox, but the same scan on the clients network would disappear. Smaller file size attachments would sometimes go to inbox OK. This would be a mail server maximum file size setting.
As I said, if the Job Status tells you that the sends are OK, the problem is not the copier. That is my understanding of it. If you get messages like 'CE-00' through to 'CE-08' or other related Image Send messages, then the copier cannot see your mail/network settings. If the scan job is successful, but does not appear at the inbox, I'd be checking the server.

[MARK KEARNS]

Go to the mx web page click on network settings/ services settings/smtp go down to the bottom and perform connection test if this works ok set up a network folder on your server and scan to folder.

[BritPhil]

I will try

Thankyou for your help, I will try the software to send a scan away fromthe copier, and, yes, the scans are going out as OK

[OMD-227]

If the scans are going out as Send OK, the copier has no problems mate. Not your issue. Get ahold of their IT people and let them know that the scans are being stopped by their network. Data has left the copier OK.
I agree with Mark, in setting up a network folder as well. That is also a good test. Sometimes it might be your only way around the problem.

[BritPhil]

Case closed - Kind of

Well thankyou for all the help, following your instructions/help I found that it is indeed not an issue with the copier.
I dont know what the issue is, but it will scan to a hotmail account, and it shows as ok for all scans so its an IT problem,
Thanks Again,
Phil

[Jimbo1]

Well now the IT people are never wrong and if they say it's your machine that settles it.



(Incredibly broad sarcasm here!!)