MX-M60/50/3671 series reliability?

[copiertec]

We have a client that is ready to upgrade serval of there Sharp copiers (MX-M503N's, MX-M565N's) that are close to 1million and I am at a crossroads between upgrading them into Kyocera TA- 60/5003i series or Sharp MX-M 60/50/3571 series. We have primarily stayed away from Sharp mono copiers because all the premature failure issues, fusers, etc. The client runs between 10k-20k per month on each machine. All of our Kyocera mono series have been bomb proof for the most part. They use Sharpdesk for scanning and that was my reasons to keep them is Sharp, but not opposed to smb for scanning. We are rarely in their office for service and I would like to keep it that way. Thoughts

[driving lots of miles]

Re: MX-M60/50/3671 series reliability?

The main issues we have had with the 50-6071 series is that the waste container will fill up and the machine doesn't recognize it causing it to back up into a drum unit and locking it up. It is easier for me to replace the drum unit than to rebuild it. This has happened on both color and B/W.

[copiertec]

Re: MX-M60/50/3671 series reliability?

The main issues we have had with the 50-6071 series is that the waste container will fill up and the machine doesn't recognize it causing it to back up into a drum unit and locking it up. It is easier for me to replace the drum unit than to rebuild it. This has happened on both color and B/W.

How often does it happen on the same machine?

[driving lots of miles]

Re: MX-M60/50/3671 series reliability?

How often does it happen on the same machine?

I had it twice on two different machines before I realized that the waste container was the issue. Then I made sure to replace the waste container first. one was a school and the other was a lawyers office. I had one other machine do this but it only happened once.

[copiertec]

Re: MX-M60/50/3671 series reliability?

I had it twice on two different machines before I realized that the waste container was the issue. Then I made sure to replace the waste container first. one was a school and the other was a lawyers office. I had one other machine do this but it only happened once.

So would you say this series is pretty reliable from you experiences?

[driving lots of miles]

Re: MX-M60/50/3671 series reliability?

So would you say this series is pretty reliable from you experiences?

They are more reliable than the 70 series and overall I like them. The latest BP series are still too new to us so I don't have any reliability info on them.

[chatkal]

Re: MX-M60/50/3671 series reliability?

I used to work with several Kyocera TaskAlfa models and I like those MFPs. Solid and reliable.

[copiertec]

Re: MX-M60/50/3671 series reliability?

I used to work with several Kyocera TaskAlfa models and I like those MFPs. Solid and reliable.

They are solid and reliable, that's why I am getting as much intel on the Sharp MX-M71's because I heard they are not as reliable as the series I am replacing MX-M503's and the MX-M565's, I want to make an educated decision.

[tmw]

Re: MX-M60/50/3671 series reliability?

I haven't seen thousands of these machines yet. On the ones I have, the msata/emmc card can be a weak point. It seems the fuser problems they were having has calmed down.

[nanohitmen]

Re: MX-M60/50/3671 series reliability?

Just go with the BP series for Black and White, where do I begin on these god awful machines.

The fusers are crap, I have 5 Fusing harnesses on hand, The upper thermistors keep going out have 5 on hand.
I just replace a fuser that kept getting H5-01, tried everything and had to call sharp, they told me to replace the fuser and sure enough it fixed the problem(only 60k clicks on that machine)
Long story short the fusers are crap, you're gonna be replacing fusers,harnasses and upper thermistors. And I've seen the thermistors or harness crap out at 60k

As far as the BP Mono have had no issues.

[copiertec]

Re: MX-M60/50/3671 series reliability?

Just go with the BP series for Black and White, where do I begin on these god awful machines.

The fusers are crap, I have 5 Fusing harnesses on hand, The upper thermistors keep going out have 5 on hand.
I just replace a fuser that kept getting H5-01, tried everything and had to call sharp, they told me to replace the fuser and sure enough it fixed the problem(only 60k clicks on that machine)
Long story short the fusers are crap, you're gonna be replacing fusers,harnasses and upper thermistors. And I've seen the thermistors or harness crap out at 60k

As far as the BP Mono have had no issues.

Good to hear, how many clicks on your BP machines? This client will be running 20k clicks per month.

[nanohitmen]

Re: MX-M60/50/3671 series reliability?

Good to hear, how many clicks on your BP machines? This client will be running 20k clicks per month.

I swear this thread cursed me, just got back from a H5-01 call on a MX-M6071, guess what I need? A new fuser. 102k on this one.

On our BP70M65's they are averaging 20-50k monthly. And tell your team not to bother with the crappy BP50'S, mostly because they use the double pass feeder and the better ones use single pass feeders.

[copiertec]

Re: MX-M60/50/3671 series reliability?

I swear this thread cursed me, just got back from a H5-01 call on a MX-M6071, guess what I need? A new fuser. 102k on this one.

On our BP70M65's they are averaging 20-50k monthly. And tell your team not to bother with the crappy BP50'S, mostly because they use the double pass feeder and the better ones use single pass feeders.

The BP70's imo are the only way to go. I'll look into it.

[Imprestik]

Re: MX-M60/50/3671 series reliability?

I would also recommend going down the BP series as well as most parts and firmware is the exact same.

Fusers are the same for B&W and colour and they all take the same parts as well

So if you have a site with both B&W and colour it makes life so much easier

[driving lots of miles]

Re: MX-M60/50/3671 series reliability?

I would also recommend going down the BP series as well as most parts and firmware is the exact same.

Fusers are the same for B&W and colour and they all take the same parts as well

So if you have a site with both B&W and colour it makes life so much easier

My service manuals show a BP-FU702 for B/W machines and a BP-FU700 for color machines.
I was under the initial impression that they were the same also until I looked at my service manuals.