MX_C311 message "REMOTE SOFTWARE CONNECTION REQUEST ALLOW COONECTION?

[Guest]

im gettin the message "REMOTE SOFTWARE CONNECTION REQUEST ALLOW CONNECTION?"intermitantly it is not effecting the functionality of the copier/all in one but they are annoyed ...i was wondering if anyone encountered this issue at all and how they solved it ....how to get rid of it and why is this popping up....any help would be greatly appreciated thanx in advance

[ZOOTECH]

It's a function that allows a remote PC to see the copier's display and actually control the operation of the copier with either Sharp's PAU5 or an application such as VNC Viewer. Log into the admin settings, go to 'Operation Settings" and select 'Remote Operation Settings'. Use the drop down for 'Operation Authority', select "Prohibited'.

[zfeghali]

MX_C311 message "REMOTE SOFTWARE CONNECTION REQUEST ALLOW COONECTION?

thank you ZOOTECH,

much appreciated...one question though...if i select prohibit...does that mean that you will no longer be able to connect to the control panel? and if so is ther a way of just turning the message off? while still allowing the remote connection?

thanx

[ZOOTECH]

If you select prohibit, a remote connection cannot be made. For security reasons, the user at the control panel allows the connection or not. The remote connection is mainly for troubleshooting or training, at the customer's request for assistance. You can not get rid of the message if you want a remote connection.