Nice statements!
I can appreciate where you are coming from now.
I know exactly what you are saying, as I did 10 years at a Sharp/Minolta/Pana/Ricoh dealership, before working at Sharp. Those 10 years was all about ass-kissin', dealing with customers not on contract who wouldnt pay their bills, and generally trying to do a great job with limited supplies & support. Then again, I look at those 10 years and think about everything that I learnt (mostly by myself) and how to handle tricky customers & situations. If it wasnt for those 10 years at the dealership, I wouldnt be in the situation I am in now. It is a good feeling, I know, to be a tech that people speak highly of, as I came from a big dealership in a regional area. Customers from other areas would call us to service their machine, asking for me in particular. Having that made me work even harder to get to where I am now as I knew I had the ability.
Maybe I can come across as a little pushy, and by just saying 'do the full maintenance' etc etc. Working at Sharp I have the luxury in many ways of doing just that as I have everything I need either in my car, a phone call away or at our warehouse locations. It did take me a long time to get out of 'dealer mode' in my mind when I started at Sharp, as I now had everything I needed just given to me, instead of asking, quoting, waiting, ordering, pleading, begging, whining, bitching and complaining. I now have a different view on working on machines, and its sometimes hard to help other techs as they are not in the same situation.
I completely undertand your situation, and if it is working for you, then great! I simply didnt want you to bury yourself in a situation with a machine that you were not completely comfortable with, not on contract and the possibility of your reputation on the line. Understanding abit more of your background proves to me that you know your shit and can handle everything perfectly fine.
Awesome techs like Blackcat and other long-time Sharp people will always give you great advice. A better understanding of who you are and your background goes along way in us helping you, as we see these problems everyday. Happy to help you out as much as possible!
I can appreciate where you are coming from now.
I know exactly what you are saying, as I did 10 years at a Sharp/Minolta/Pana/Ricoh dealership, before working at Sharp. Those 10 years was all about ass-kissin', dealing with customers not on contract who wouldnt pay their bills, and generally trying to do a great job with limited supplies & support. Then again, I look at those 10 years and think about everything that I learnt (mostly by myself) and how to handle tricky customers & situations. If it wasnt for those 10 years at the dealership, I wouldnt be in the situation I am in now. It is a good feeling, I know, to be a tech that people speak highly of, as I came from a big dealership in a regional area. Customers from other areas would call us to service their machine, asking for me in particular. Having that made me work even harder to get to where I am now as I knew I had the ability.
Maybe I can come across as a little pushy, and by just saying 'do the full maintenance' etc etc. Working at Sharp I have the luxury in many ways of doing just that as I have everything I need either in my car, a phone call away or at our warehouse locations. It did take me a long time to get out of 'dealer mode' in my mind when I started at Sharp, as I now had everything I needed just given to me, instead of asking, quoting, waiting, ordering, pleading, begging, whining, bitching and complaining. I now have a different view on working on machines, and its sometimes hard to help other techs as they are not in the same situation.
I completely undertand your situation, and if it is working for you, then great! I simply didnt want you to bury yourself in a situation with a machine that you were not completely comfortable with, not on contract and the possibility of your reputation on the line. Understanding abit more of your background proves to me that you know your shit and can handle everything perfectly fine.
Awesome techs like Blackcat and other long-time Sharp people will always give you great advice. A better understanding of who you are and your background goes along way in us helping you, as we see these problems everyday. Happy to help you out as much as possible!
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