MX-M260 scanning

[joelsa12]

Alright guys. I need some help here. I am at a loss. I have hooked up this 260 for scanning. Everything works fine, unless you reboot the network scanning tool. When you do this it looses all the profiles. The profiles stay in the copier, but when you scan to the computer the profiles are gone so when the image arrives it does not know what to do with the image.

I do get an error when I apply the changes to the profiles. Something about not be able to save latest changes and gives me an error in the msxm13.dll file Something about data being corrupted. I have uninstalled and reinstalled. I have read through all the read me files, and I have checked all computer specs. Everything checks out! What am I doing wrong?

[igi]

hi
shot in the dark,switch off fire-wall and anti-vitus maybe
tanx
IGI

[joelsa12]

thank you for the suggestion, but I have tried this. It also happens on three seperate computers. All running win XP with SP 3 installed.

[igi]

hi
one more thing try the latest sharp desk for latest scan tool
tanx
IGI

[joelsa12]

brand new install brand new machine. it came with version 3.2. is there a newer version out there?

[igi]

yes there a newer version i think something like 3.31b
download the new version and when installing make sure the original disc is in the cd-rom
tanx

[joelsa12]

thanks i will give that a try

[OMD-227]

This problem occurs when the MAC address of the MX-PB12 installed on the MX-M260/310 starts from "BC-B1-81".

To correct the above symptom, update the Sharpdesk Network Scanner Tool.

For Sharpdesk v3.2 only:
Download and apply Sharpdesk V3.23B Upgrade Patch (122MB approx).

For Sharpdesk v3.3 only:
Download and apply Sharpdesk v3.3 NST Update Patch (1.2MB approx).

or Download/Install Sharpdesk v3.31B Upgrade Patch

[joelsa12]

wazza you were correct. i was on to it before your post. i did update to SD 3.3 and my problems went away. there is a reference to this issue with the pdf that comes along with the update file. just so everyone know. thanks to everyone for your help I appreciate it!!!!!