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  • Nachoman4life
    Trusted Tech

    Site Contributor
    100+ Posts
    • Oct 2007
    • 212

    #16
    That is what mine looked like.
    Where the heck is my spring hook?

    Comment

    • benn84
      Technician
      • Jan 2011
      • 26

      #17
      I also have this problem, so is the cure to replace the whole scanner assembly? does anyone have part number for scanner assembly?
      regards

      Comment

      • mojorolla
        The Wolf

        2,500+ Posts
        • Jan 2010
        • 2583

        #18
        I have had 2 C311 go bad in the past 2 months. Internal and prints were fine, but scans were aweful. In both cases, the CCD was replaced and fixed the issue. Or as the book calls it, the "frontier carriage unit". Almost half the price of the entire scanner.

        0PZ0400016850 Scanner Unit

        0PZ0400016870 Frontier carriage unit
        Failing to plan is planning to fail!!!

        Comment

        • haldur
          Technician
          • Jun 2009
          • 37

          #19
          i had the same problem too 2 of my machines scanner gone bad after travelling this machines are shit i stopped selling them

          Comment

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