I am installing scanning on a sharp AR-M355. There is only 1 computer going to a hub along with the machine. I have static IP addressed the machine and the computer. The print driver is inatalled and printing fine. I can ping the machine from the computer and the computer from the machine. When I installed the Sharpdesk and configured the scan settings, it does not auto detect the machine. I put the IP address in manually. It does place the user info into the machine. When I try to scan, I get an error CE-02. What could be wrong?
-
-
Did you turn off the anti-spyware software before installation? I have had problems sometimes with this. Check to see if your firewall is blocking you also, just turn it off and try to scan and see if you get the CE-02 code. Which version of Sharpdesk are you using?
Good luck.
Bil -
Yes. I did turn off the firewall. I installed version 3.2. Please Help!!!Comment
-
Make sure all firewalls, including windows firewall, are either off or let traffic through both ways. Can you try to scan to network folder? I added the entry on CE-02 from an MX below. Look through that and see if anything helps.
CE-02
Trouble content The specified mail server, FTP server, and SMB
server are not found
Section MFP
Case 1 Cause Network cable connection trouble
Check
and
remedy
Check to insure that the network cable is securely
connected.
Case 2 Cause Network setup trouble
Check
and
remedy
1) Check that the connected network supports TCP/
IP protocol.
2) Check from Web page that the Primary/
Secondary E-mail Server Address or the FTP
server/Desktop PC/SMB server address as the
destination is properly set.
3) When the above address is described with the
Hostname, check that the DNS server is properly
set or not.
Case 3 Cause SMTP server/FTP server/NST/SMB server trouble
Check
and
remedy
Check the SMTP server/FTP server/NST/SMB server
for any trouble.Comment
Comment