AR-M620 Printing disabled (Icons on the screen vanished)

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  • gfady1
    Technician
    • Dec 2009
    • 16

    #1

    AR-M620 Printing disabled (Icons on the screen vanished)

    Dear all

    .. i Got AR-M620 Copier.. it was working very well with coputer printing (through network and USB) suddenly when i restarted the copier i found no connection throught network (NIC card) and when i went to check the IP's i found no buttoms on the screen where i used to check it. also no priniting within USB while the NIC card lamp (yellow lamp ) is flasing..

    Thanks all in advance and waiting for your help.
  • bilyahn
    Service Manager

    1,000+ Posts
    • Dec 2006
    • 1470

    #2
    Did you do a list print to show the NIC settings? What did this show?

    Comment

    • lky1978
      Trusted Tech

      250+ Posts
      • Mar 2009
      • 483

      #3
      try to reseat nic card, if the ar-m620 is version "u" then you need to check the "product key "--> "printer expansion kit" got highlighted or not, if not that mean you need to reenter the 20 digits pass code

      Comment

      • DINGO
        Senior Tech

        500+ Posts
        • Nov 2007
        • 661

        #4
        may be a bad conetion in the nic hardware, chek it.

        good look

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