[Error Code] C1-14 on MX3100N

[rayjeek]

I have a customer who just reported C1-14 trouble code. Its got to do with colour main charge as per handy guide.
Has anyone ever got this code on MX3100N.

[JustManuals]

Re: C1-14 on MX3100N

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[Bani]

Re: C1-14 on MX3100N

I had the same problem, replaced all three Color MK-Kits an machine was OK.

[rayjeek]

Re: C1-14 on MX3100N

Problem solved. On arrival noted Cyan toner was not fully inserted. inserted same and popo machine and code went away. However. print out from sim64-1 was faded in yellow top to bottom in the middle portion suggesting Y drum being the culprit. I replaced the Y drum unit, updated firmware and calibrated ok.

[sharptech]

Re: C1-14 on MX3100N

You may have a yellow laser shutter not opening far enough problem. This can be a intermittant problem. This a known problem on this model.
Your shutter solenoid may be getting weak or the shutter mechanism is dirty and needs to be cleaned.

T.G.G.

[Froota]

Re: C1-14 on MX3100N

I had the same problem, replaced all three Color MK-Kits an machine was OK.

To give some feedback on this thread....:
I also had this problem on a mx-3100 today, and the problem was solved by replacing the three mk's.

Thx for the hint!