NETWORK ISSUE IN MX-M62ON

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  • muthuk7
    Technician

    50+ Posts
    • Aug 2010
    • 57
    #1

    NETWORK ISSUE IN MX-M62ON

    Tags: 350, 500, copier, customer, issue, m620, mx-3500n, mx-m620n, network, switch, time, work
    • ZOOTECH
      Senior member of CRS

      Site Contributor
      2,500+ Posts
      • Jul 2007
      • 3378
      #2
      Re: NETWORK ISSUE IN MX-M62ON

      IP address conflict???
      "You can't trust your eyes, if your mind is out of focus" --

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        • nightshade
          Chromographic Supremesist

          100+ Posts
          • May 2007
          • 158
          #3
          Re: NETWORK ISSUE IN MX-M62ON

          1st make sure that the port on the hub is not the end port and it is set to crossover.

          2nd get on a work station and "ping" the copiers IP address. If you get a time out then there is no connection to the machine.

          If you get a reply to the ping, unplug the network cable from the copier and "ping" again. If you get a reply this time then another device has the same IP and that needs to be resolved.

          If you do not get a reply to the first "ping" try hooking up direct from a laptop or work station using a crossover cable. If you get a reply then try to print to it. If it works then the problem is in the network and most likely the hub/switch. Try another port on the hub.

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