[Error Code] e7-11

[Guest]

hi, does anyone have any idea how to sortout error code e7-11. i think it may be the white reference plate but not 100% sure. any help??

thanyou.

[JustManuals]

Re: e7-11

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[bdcrandall13]

Re: e7-11

What model number? What have you done already?
The more info we have the easier it is to help.

[MStalkfleet]

Re: e7-11

If it is a color machine there was a bulletin on this issue. Had to replace a board due to Sharp updated the chip. Exact model would be helpful.

[Akitu]

Re: e7-11

If it's an MXC311 and you're getting a persistent E7-11 code, best bet is to replace the whole scanner unit... Those things are just... Yeah, just get a new scanner unit... Makes me shudder just thinking about it.

As previously stated, an exact model etc. would be more helpful, and you might want to consider consulting the manual too, as e7-11 can be cleared with a sim 14 in most cases without need to follow up.

[mojorolla]

Re: e7-11

I agree with Akitu, get the whole scanner as the CCD only is a pain in the &#^. You can also try running shading execution in SIM 63 or clean and/or replace the memory chip on the SCN pwb. By chance, is this a 283-503 or a 623-753 made in the the past three months? The CCD's have changed and there are some issues with firmware conflicting with the changed part.

[benjefcoate]

Re: e7-11

hi guys thankyou for your replies. i think my best option like you said it to change the scanner unit. the model by the way is dx-c381. thanks for your time.