MX-3501n - Bypass Load paper message on display.

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  • oeshuron
    Trusted Tech

    250+ Posts
    • May 2008
    • 259
    #1

    MX-3501n - Bypass Load paper message on display.

    Have an MX-3501n Copier that does not appear to recognize paper being loaded in the bypass tray. We switched the bypass unit out with a known working unit and the message still remained. Was wondering if someone has had the same issue and knew of a particular cable or board that we could look at/exchange to remedy this error?

    Thanks

    OES
    Tags: None
    • Akitu
      Legendary Frost Spec Tech

      Site Contributor
      2,500+ Posts
      • Oct 2010
      • 2595
      #2
      Re: MX-3501n - Bypass Load paper message on display.

      Have you tried calibrating the paper size detection with sim 40-2?
      Cthulhu for president! Why settle for the lesser evil?

        Comment

        • mushy
          Technician
          • Jul 2011
          • 12
          #3
          Re: MX-3501n - Bypass Load paper message on display.

          haveyou tried to go to job status(key on op panel) and delete print job set to print from bypass, someone may have accidently set paper type at print driver also check paper tray settings under system settings at op panel

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            • oeshuron
              Trusted Tech

              250+ Posts
              • May 2008
              • 259
              #4
              Re: MX-3501n - Bypass Load paper message on display.

              Tech has tried 40-2. Problem not due to print job in queue.

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                • Akitu
                  Legendary Frost Spec Tech

                  Site Contributor
                  2,500+ Posts
                  • Oct 2010
                  • 2595
                  #5
                  Re: MX-3501n - Bypass Load paper message on display.

                  Originally posted by oeshuron
                  Tech has tried 40-2. Problem not due to print job in queue.
                  Check sim 30-2 and verify MPED sensor is working correctly then.
                  Cthulhu for president! Why settle for the lesser evil?

                    Comment

                    • oeshuron
                      Trusted Tech

                      250+ Posts
                      • May 2008
                      • 259
                      #6
                      Re: MX-3501n - Bypass Load paper message on display.

                      MTOP 1 and 2 Flash on and off. MPED doesn't respond. We believe it to be a board or connection but were hoping to narrow down said board/connection.

                        Comment

                        • Akitu
                          Legendary Frost Spec Tech

                          Site Contributor
                          2,500+ Posts
                          • Oct 2010
                          • 2595
                          #7
                          Re: MX-3501n - Bypass Load paper message on display.

                          Originally posted by oeshuron
                          MTOP 1 and 2 Flash on and off. MPED doesn't respond. We believe it to be a board or connection but were hoping to narrow down said board/connection.
                          Test right door I/F PWB CN3 pins.
                          Cthulhu for president! Why settle for the lesser evil?

                            Comment

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