I have a wonderful MXM350N that has been sold by our salesman prior to informing or asking us techs if the machine was even in working condition ...yeay! This machine seems to be in decent condition but it is not feeding from tray 1. All the other trays work find but tray one pulls the paper and sets it close to the reg roller and waits. Then it ways copies in progress and waits there for about a minute and then finally reports a jam (jam code sppd1_s) It is like it can't communicate with the copier when it is feeding from tray 1, almost like a ram issue. If i try printing out the data report (Sim 22-6) it sits at executing for an even longer time about 2 minutes and then finally reports the same jam again.
Anyone have any ideas?
*CORRECTION* the jam code is PPD1_PCU
Anyone have any ideas?
*CORRECTION* the jam code is PPD1_PCU
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