MXM350N stopping

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  • PASTech
    Trusted Tech

    100+ Posts
    • Sep 2010
    • 192

    #1

    MXM350N stopping

    I have a wonderful MXM350N that has been sold by our salesman prior to informing or asking us techs if the machine was even in working condition ...yeay! This machine seems to be in decent condition but it is not feeding from tray 1. All the other trays work find but tray one pulls the paper and sets it close to the reg roller and waits. Then it ways copies in progress and waits there for about a minute and then finally reports a jam (jam code sppd1_s) It is like it can't communicate with the copier when it is feeding from tray 1, almost like a ram issue. If i try printing out the data report (Sim 22-6) it sits at executing for an even longer time about 2 minutes and then finally reports the same jam again.

    Anyone have any ideas?

    *CORRECTION* the jam code is PPD1_PCU
    Last edited by PASTech; 03-13-2012, 08:07 PM.
    What's Brown and Sticky?

    -A Stick
  • bilyahn
    Service Manager

    1,000+ Posts
    • Dec 2006
    • 1470

    #2
    Re: MXM350N stopping

    That's really odd since the sppd_s is a DSPF sensor jam (document feeder). Have you updated the ROMs by chance and what version are you using?

    Good luck.

    Bil

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    • PASTech
      Trusted Tech

      100+ Posts
      • Sep 2010
      • 192

      #3
      Re: MXM350N stopping

      I will check again...fair chance that I read the wrong jam code...THanks
      What's Brown and Sticky?

      -A Stick

      Comment

      • Akitu
        Legendary Frost Spec Tech

        Site Contributor
        2,500+ Posts
        • Oct 2010
        • 2595

        #4
        Re: MXM350N stopping

        He did indeed read the wrong jam code, correct jam code on this machine is PPD1_PCU.
        Cthulhu for president! Why settle for the lesser evil?

        Comment

        • divad2k1
          Trusted Tech

          100+ Posts
          • Sep 2010
          • 147

          #5
          Re: MXM350N stopping

          rayjek had the same jam code last year.

          Not the same problem but maybe he can give you a hint.

          http://www.copytechnet.com/forums/sh...-can-copy.html

          Comment

          • PASTech
            Trusted Tech

            100+ Posts
            • Sep 2010
            • 192

            #6
            Re: MXM350N stopping

            Yup, I checked with him. He said that it would be firmware. We are going to try and make sure it is update the firmware and hopefully all is good.

            Will post results after the process.
            What's Brown and Sticky?

            -A Stick

            Comment

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