Mfp says Ripping when prnting

[redserv]

hello guys, a member of our sales team called me today from a clients site, and told me that when he is printing PDF files to the MFP mx-3501n the display just says Ripping, he says it sits there for like 15min before it prints the pdf file,is this the fault of adobe acrobat? i think i remember seeing a TT on this but i could be wrong, the weird thing is that the client can print .doc files with no problem, can someone help me on this one, maybe a firmware upgrade can fix this?thanks in advance.

[nmfaxman]

Re: Mfp says Ripping when prnting

If they are printing to the PCL driver, the Fiery is converting or "ripping" the file to PS format.
Load the PS driver and/ or upload the fonts they are using and it should process faster.
Adobe is PS format. Microsoft is PCL format.