Re: Port 21
I will check.
Port 21
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Re: Port 21
Thank you for your advice.
Yes ,i am using sharpdesk to scan ,because of IT staff closing down the port 20 and 21 ,it take effect that the scanner were also down.
So, you mean i can tell the IT staff to open up the port 4687 to enable the scanner to work?
Right now ,they using scan to email as a replacement for scanner.Leave a comment:
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Re: Port 21
On that model, you would need an AR-NS2 network scan kit installed. Rum SIM 22-10 to check if it is installed.
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Re: Port 21
Thank you.Leave a comment:
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Re: Port 21
Personally, I find Sharpdesk to be troublesome, and clunky as hell on older systems. Why not setup a scan to desktop destination? You can set them on the individual PC's or create a public share for everyone on the network.
My 2 cents.
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Re: Port 21
It may help to know what model copier that you are using and what method are you using to transmit scans.
From your initial post, it would appear that you are doing "scan to FTP" destinations, but in this quoted message, it appears you may be using SharpDesk (which is basically FTP also). If you are using SharpDesk, the default is port 4687, which can be changed on the System Options tab when you open up the Network Scanner Tool. You can also verify that any updated profiles have the new port by looking at the destinations in the Address Book on the copier's webpage.
If you are using FTP destinations (instead of Desktop destinations, which are for Sharpdesk), you cannot specify the port (as far as I know). It uses port 21 by default. If this is the case, then you would need their IT staff to open up those ports in the firewall for only the IP addresses of the copiers.
If you are using Sharpdesk, the problem could be that even though you are using the default port (4687), their IT staff stopped all FTP traffic on all ports. If that is the case, you could have them open up FTP traffic for port 4687 to enable Sharpdesk to work.
Good luck!
Yes ,i am using sharpdesk to scan ,because of IT staff closing down the port 20 and 21 ,it take effect that the scanner were also down.
So, you mean i can tell the IT staff to open up the port 4687 to enable the scanner to work?
Right now ,they using scan to email as a replacement for scanner.Leave a comment:
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Guest repliedRe: Port 21
Hy,
If you using the email option to send scans try to conect az IMAP they r using diferet ports.Leave a comment:
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Re: Port 21
Thank you and sorry for the late reply.
Need to make some correction on this issue.Is not AV problem,is the port problem.
The IT guy from the factory say that the two port 20 and 21 got the virus issue.So yesterday they totaly close down the two port causing the scanner cannot scan.And they push back the issue to us and wanted us to reassign another port for them.
I need help and your expertise to guide me.
1)Can we change the port ?
2)Ask them to assign another port number?
3)Where we can change the port?From sharpdesk destination control?
Thank you .
From your initial post, it would appear that you are doing "scan to FTP" destinations, but in this quoted message, it appears you may be using SharpDesk (which is basically FTP also). If you are using SharpDesk, the default is port 4687, which can be changed on the System Options tab when you open up the Network Scanner Tool. You can also verify that any updated profiles have the new port by looking at the destinations in the Address Book on the copier's webpage.
If you are using FTP destinations (instead of Desktop destinations, which are for Sharpdesk), you cannot specify the port (as far as I know). It uses port 21 by default. If this is the case, then you would need their IT staff to open up those ports in the firewall for only the IP addresses of the copiers.
If you are using Sharpdesk, the problem could be that even though you are using the default port (4687), their IT staff stopped all FTP traffic on all ports. If that is the case, you could have them open up FTP traffic for port 4687 to enable Sharpdesk to work.
Good luck!Leave a comment:
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Re: Port 21
ok, does your network carries a firewall router, in which your entire network connect through? including your network copier/printers. rule exception and tightening is done mostly at those locations, if you are using print servers to control your machines.if so then direct your firewall to the server server to printer/s or ask your network administrator for assistance in configuration.
it is pretty easy once you have the info needed.
you can tell your firewall only to receive connections on port 21 or maybe you need a better virus pgm, in my case I have a print server build from Linux where all printing from the windows network passes through on assigned ports only and to receive from internal TCPIP ports and not from every where.
All traffic flows from network to windows server then to Linux print server with Spam filter then once verified is send to printer.
This sounds like a lot of work. But remember this is my setup.
Look at yours and see what you can change..
LinuxxpwinLeave a comment:
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Re: Port 21
Hansoon,
It completely depends on the software as how you would go about making an exception. Normally if I don't know the the software, a quick Google search normally fixes my issue. Say you are you using SEP (Symantec Endpoint Protection), I would search for:
Firewall exception Symantec Endpoint Protection vX
For SMTP, there are also other things that can contribute to to filtering out traffic on port 25 such as the email server like Exchange 2007 and 2010 does straight out of the box. With those versions of Exchange, everything has to be authenticated and secured with TLS unless you say other wise. It won't even accept email from outside domains coming in until you tell it as well.Leave a comment:
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Re: Port 21
example port 25 being smtp port can be set to only receive emails from a certain IP Address
HansLeave a comment:
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Re: Port 21
As an IT Professional I have to agree with my colleagues above about the port settings, using a different port will not solve the problem as the initial problem is still there and would now allow any other ports to get infected, best practice would be to direct particular addresses to be received by the ports only.
example port 25 being smtp port can be set to only receive emails from a certain IP Address or addresses only say anti spam software.
as with my other colleagues I would say assign only specific traffic from certain addresses only.
LinuxxpwinLeave a comment:
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