Port 21

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  • Peter Sim
    replied
    Re: Port 21

    Originally posted by mojorolla
    On that model, you would need an AR-NS2 network scan kit installed. Rum SIM 22-10 to check if it is installed.


    I will check.

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  • Peter Sim
    replied
    Re: Port 21

    Originally posted by DavePo
    What version of Sharpdesk are they using? If its ver 2.7 or 3.0 I would suggest that they upgrade to ver 3.3 the newer version uses port 4687 by default were the original two or three versions used port 21.
    Is version 3.3

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  • DavePo
    replied
    Re: Port 21

    Originally posted by Peter Sim
    Thank you for your advice.
    Yes ,i am using sharpdesk to scan ,because of IT staff closing down the port 20 and 21 ,it take effect that the scanner were also down.
    So, you mean i can tell the IT staff to open up the port 4687 to enable the scanner to work?
    Right now ,they using scan to email as a replacement for scanner.
    What version of Sharpdesk are they using? If its ver 2.7 or 3.0 I would suggest that they upgrade to ver 3.3 the newer version uses port 4687 by default were the original two or three versions used port 21.
    Last edited by DavePo; 05-30-2012, 06:27 PM. Reason: Correction Thanks Zootech for the catch

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  • mojorolla
    replied
    Re: Port 21

    On that model, you would need an AR-NS2 network scan kit installed. Rum SIM 22-10 to check if it is installed.


    Leave a comment:


  • Peter Sim
    replied
    Re: Port 21

    Originally posted by mojorolla
    Personally, I find Sharpdesk to be troublesome, and clunky as hell on older systems. Why not setup a scan to desktop destination? You can set them on the individual PC's or create a public share for everyone on the network.
    My 2 cents.


    You means SMB? With AR-M350/450 ?Please,can explaint more specification.
    Thank you.

    Leave a comment:


  • mojorolla
    replied
    Re: Port 21

    Personally, I find Sharpdesk to be troublesome, and clunky as hell on older systems. Why not setup a scan to desktop destination? You can set them on the individual PC's or create a public share for everyone on the network.
    My 2 cents.


    Leave a comment:


  • Peter Sim
    replied
    Re: Port 21

    Originally posted by Ceechtay
    It may help to know what model copier that you are using and what method are you using to transmit scans.

    From your initial post, it would appear that you are doing "scan to FTP" destinations, but in this quoted message, it appears you may be using SharpDesk (which is basically FTP also). If you are using SharpDesk, the default is port 4687, which can be changed on the System Options tab when you open up the Network Scanner Tool. You can also verify that any updated profiles have the new port by looking at the destinations in the Address Book on the copier's webpage.

    If you are using FTP destinations (instead of Desktop destinations, which are for Sharpdesk), you cannot specify the port (as far as I know). It uses port 21 by default. If this is the case, then you would need their IT staff to open up those ports in the firewall for only the IP addresses of the copiers.

    If you are using Sharpdesk, the problem could be that even though you are using the default port (4687), their IT staff stopped all FTP traffic on all ports. If that is the case, you could have them open up FTP traffic for port 4687 to enable Sharpdesk to work.

    Good luck!
    Thank you for your advice.
    Yes ,i am using sharpdesk to scan ,because of IT staff closing down the port 20 and 21 ,it take effect that the scanner were also down.
    So, you mean i can tell the IT staff to open up the port 4687 to enable the scanner to work?
    Right now ,they using scan to email as a replacement for scanner.

    Leave a comment:


  • Viasens
    Guest replied
    Re: Port 21

    Hy,
    If you using the email option to send scans try to conect az IMAP they r using diferet ports.

    Leave a comment:


  • Ceechtay
    replied
    Re: Port 21

    Originally posted by Peter Sim
    Thank you and sorry for the late reply.
    Need to make some correction on this issue.Is not AV problem,is the port problem.
    The IT guy from the factory say that the two port 20 and 21 got the virus issue.So yesterday they totaly close down the two port causing the scanner cannot scan.And they push back the issue to us and wanted us to reassign another port for them.
    I need help and your expertise to guide me.
    1)Can we change the port ?
    2)Ask them to assign another port number?
    3)Where we can change the port?From sharpdesk destination control?
    Thank you .
    It may help to know what model copier that you are using and what method are you using to transmit scans.

    From your initial post, it would appear that you are doing "scan to FTP" destinations, but in this quoted message, it appears you may be using SharpDesk (which is basically FTP also). If you are using SharpDesk, the default is port 4687, which can be changed on the System Options tab when you open up the Network Scanner Tool. You can also verify that any updated profiles have the new port by looking at the destinations in the Address Book on the copier's webpage.

    If you are using FTP destinations (instead of Desktop destinations, which are for Sharpdesk), you cannot specify the port (as far as I know). It uses port 21 by default. If this is the case, then you would need their IT staff to open up those ports in the firewall for only the IP addresses of the copiers.

    If you are using Sharpdesk, the problem could be that even though you are using the default port (4687), their IT staff stopped all FTP traffic on all ports. If that is the case, you could have them open up FTP traffic for port 4687 to enable Sharpdesk to work.

    Good luck!

    Leave a comment:


  • linuxxpwin
    replied
    Re: Port 21

    ok, does your network carries a firewall router, in which your entire network connect through? including your network copier/printers. rule exception and tightening is done mostly at those locations, if you are using print servers to control your machines.if so then direct your firewall to the server server to printer/s or ask your network administrator for assistance in configuration.

    it is pretty easy once you have the info needed.

    you can tell your firewall only to receive connections on port 21 or maybe you need a better virus pgm, in my case I have a print server build from Linux where all printing from the windows network passes through on assigned ports only and to receive from internal TCPIP ports and not from every where.

    All traffic flows from network to windows server then to Linux print server with Spam filter then once verified is send to printer.

    This sounds like a lot of work. But remember this is my setup.

    Look at yours and see what you can change..

    Linuxxpwin

    Leave a comment:


  • Hansoon
    replied
    Re: Port 21

    Thanks Owl.

    Hans

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  • TheOwl
    replied
    Re: Port 21

    Hansoon,

    It completely depends on the software as how you would go about making an exception. Normally if I don't know the the software, a quick Google search normally fixes my issue. Say you are you using SEP (Symantec Endpoint Protection), I would search for:

    Firewall exception Symantec Endpoint Protection vX

    For SMTP, there are also other things that can contribute to to filtering out traffic on port 25 such as the email server like Exchange 2007 and 2010 does straight out of the box. With those versions of Exchange, everything has to be authenticated and secured with TLS unless you say other wise. It won't even accept email from outside domains coming in until you tell it as well.

    Leave a comment:


  • Hansoon
    replied
    Re: Port 21

    example port 25 being smtp port can be set to only receive emails from a certain IP Address
    Sorry for the stupid asking from a copier tech trying to understand IT: Where to find those settings?



    Hans

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  • linuxxpwin
    replied
    Re: Port 21

    As an IT Professional I have to agree with my colleagues above about the port settings, using a different port will not solve the problem as the initial problem is still there and would now allow any other ports to get infected, best practice would be to direct particular addresses to be received by the ports only.

    example port 25 being smtp port can be set to only receive emails from a certain IP Address or addresses only say anti spam software.

    as with my other colleagues I would say assign only specific traffic from certain addresses only.

    Linuxxpwin

    Leave a comment:


  • ZOOTECH
    replied
    Re: Port 21

    Originally posted by Peter Sim
    I need to change the port to higher than #4687?
    Just follow Owls recommendation above.

    Leave a comment:

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