FO 2080 scanning problems

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  • Dustin(WOP)
    Trusted Tech

    100+ Posts
    • Apr 2009
    • 223
    #1

    FO 2080 scanning problems

    Hello all,
    I have a couple of FO2080 machines that the customers are using to scan with to one USB computer. From the machine you select SC1 (or any of the others) and hit scan. After about 30 sec. the computer pops up a message saying that the machine is not connected, please check the cable. I have put a new cable on and it does the same thing. I have uninstalled the drivers and reinstalled with same results. These machines are at 2 different customers and have what appears to be the same issue. If you have any words of wisdom please share as I am lost. Thanks in advance! (I hate USB scanners as there is not any troubleshooting you can do like network scanning.)
    Tags: None
    • Akitu
      Legendary Frost Spec Tech

      Site Contributor
      2,500+ Posts
      • Oct 2010
      • 2595
      #2
      Re: FO 2080 scanning problems

      Download USB DeView from NirSoft View any installed/connected USB device on your system

      Uninstall the drivers for the FO2080 and remove the appropriate USB connection for the FO2080. Reconnect and reinstall the drivers and try again. Next suggestion would be to try installing without anti-virus up if possible, and then finally trying to scan again with the AV disabled as well.
      Cthulhu for president! Why settle for the lesser evil?

        Comment

        • Ceechtay
          Trusted Tech

          Site Contributor
          100+ Posts
          • Sep 2011
          • 157
          #3
          Re: FO 2080 scanning problems

          Here are the steps I take when I have to fix USB scanning for these (I assume that they are using ButtonManager and not doing the TWAIN pull scan):

          1. Delete/Uninstall Button Manager
          2. Unplug the copier from the PC (it is a USB connection)
          3. Restart the PC
          4. Edit the Registry following the instructions in the PDF included as an attachment (USBScanRegistry.PDF)
          5. Restart the computer
          6. Re-install Button Manager (make sure to run the install as Administrator)
          7. NOW plug in the USB cable from the copier to the computer
          8. Configure Button Manager destinations however the client likes and then test the scanning

          Good luck.
          Attached Files

            Comment

            • gregu33701
              Technician
              • Oct 2008
              • 31
              #4
              Re: FO 2080 scanning problems

              Quick question, was this actually working at one point and then stopped?

                Comment

                • Dustin(WOP)
                  Trusted Tech

                  100+ Posts
                  • Apr 2009
                  • 223
                  #5
                  Re: FO 2080 scanning problems

                  Thanks Akitu I will try that!

                  gregu33701 Yes it had been working for about a year and now will not work at all.

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