sharp ar-m350 won't add toner

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  • stevel
    Technician

    50+ Posts
    • Oct 2010
    • 53

    #1

    sharp ar-m350 won't add toner

    have a sharp ar-m350/imagistics 3510 copier that won't turn on toner motor. tried 2 developer units, pcu board, new toner, printer mfp board, toner motor. tested customers mfp board in my copier and it adds toner fine. the toner motor will run in sim10 to turn motor on. i also checked it with meter to see if the voltage is there, it is in test mode but not in regular copy mode. ran sim25-1 to ck reference # and i can see it change if i add toner or make 20 copies, it just never turns on the toner motor. thanks for any help!!!
  • sharpie
    Trusted Tech

    100+ Posts
    • Feb 2011
    • 180

    #2
    Re: sharp ar-m350 won't add toner

    check the toner reference voltage in secret SIM mode, 80-2 I think, and change it to 128 or below if it is higher than that. I had one set itself to 188 and would never add toner. It keeps creeping up, I don't know why, so I check it on every call. It is also an Imagistics and we have stopped putting them in the field.

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    • DINGO
      Senior Tech

      500+ Posts
      • Nov 2007
      • 661

      #3
      Re: sharp ar-m350 won't add toner

      HI
      are you using oem or compatible toner?
      In my case it hapened when using compatible toner.

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      • Kyocop
        Technician
        • Nov 2010
        • 69

        #4
        Re: sharp ar-m350 won't add toner

        Originally posted by sharpie
        check the toner reference voltage in secret SIM mode, 80-2 I think, and change it to 128 or below if it is higher than that. I had one set itself to 188 and would never add toner. It keeps creeping up, I don't know why, so I check it on every call. It is also an Imagistics and we have stopped putting them in the field.
        I have a similar prob on an FO-2081 (in another thread) can you please remind me how to get to secret SIM mode? The FO manual here in front of me is not listing it...although I know other sharp manuals do....

        Crossing my fingers that this might solve my problem also.

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        • mailderrick
          Trusted Tech

          100+ Posts
          • Mar 2010
          • 131

          #5
          Re: sharp ar-m350 won't add toner

          Originally posted by Kyocop
          I have a similar prob on an FO-2081 (in another thread) can you please remind me how to get to secret SIM mode? The FO manual here in front of me is not listing it...although I know other sharp manuals do....

          Crossing my fingers that this might solve my problem also.
          I'm having this problem on an AR-M355U and i looked in the Service manual and also do not see how to enter secret SIM. Is it the normal SIM code but the 80 is the secret part or is there a secret way to get in?
          Thank you
          Derrick

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          • sharpie
            Trusted Tech

            100+ Posts
            • Feb 2011
            • 180

            #6
            Re: sharp ar-m350 won't add toner

            secret sim mode is # * CA # and sim80 will let you change the toner reference voltage. The higher the voltage the lower the toner/developer mix, so less toner. I sometimes use this to lower toner consumption in dirty environments.

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