AR-M257 network scan of large document results in F2-58 & F9-88

[oldrn]

Customer has been network scanning to Sharpdesk for years without problems. Recently they started scanning 500 page legal documents. During those large scans, error code F2-58 comes up - temperature humidity sensor abnormality. A 22-6 printout also shows one F9-88 printer PWB communication trouble code. It is possible that the customer gave me the wrong code this time but the last call only had the F2-58 on the 22-6 when the initial complaint regarding scanning came in.

The machine has 256MB of optional memory. I would think that if the problem was a memory full issue that they would get that message rather than these codes. I did re-seat print board & MCU connections. Since the F2-58 doesn't seem to be scan related, I was thinking possible line noise errors. The machine is plugged into a surge suppressor but I am going try a line noise filter to see if that helps. Any other suggestions would be appreciated.

What suggestions would you have as far as procedure for scanning documents that are hundreds of pages long? The customer wants to end up with one PDF per client rather than multiple smaller files. I'm assuming they want to do one scan to save the time required to gather the pages into one files and then convert to a single PDF.

Thanks for any help you can give.

[Akitu]

Re: AR-M257 network scan of large document results in F2-58 & F9-88

Customer has been network scanning to Sharpdesk for years without problems. Recently they started scanning 500 page legal documents. During those large scans, error code F2-58 comes up - temperature humidity sensor abnormality. A 22-6 printout also shows one F9-88 printer PWB communication trouble code. It is possible that the customer gave me the wrong code this time but the last call only had the F2-58 on the 22-6 when the initial complaint regarding scanning came in.

The machine has 256MB of optional memory. I would think that if the problem was a memory full issue that they would get that message rather than these codes. I did re-seat print board & MCU connections. Since the F2-58 doesn't seem to be scan related, I was thinking possible line noise errors. The machine is plugged into a surge suppressor but I am going try a line noise filter to see if that helps. Any other suggestions would be appreciated.

What suggestions would you have as far as procedure for scanning documents that are hundreds of pages long? The customer wants to end up with one PDF per client rather than multiple smaller files. I'm assuming they want to do one scan to save the time required to gather the pages into one files and then convert to a single PDF.

Thanks for any help you can give.

As a rule, I generally try to avoid Sharpdesk, as the copier is fully capable of everything Sharpdesk is - minus the OCR, of course.

The F9-88 code is always a tricky one to diagnose. I've seen a case where the copier was not grounded correctly in the electrical line, I had another case combined with fax codes that turned out to be a spec of dirt/dust on one of the ROM chips.

First check is to get the meter and test to see if your line is working correctly, afterwards start ripping out boards and inspecting them, clean the connectors and check the ROM chips too.

As to your F2-58, it could be an anomaly or it could be a legitimate problem. Just keep an eye out for repetitions.

[oldrn]

Re: AR-M257 network scan of large document results in F2-58 & F9-88

Thanks Akitu, I'll go and check out the AC line. It was from suggestions such as yours in regards to Sharpdesk that we have skipped Sharpdesk use on recent installs of Sharp Imagers where scanning was needed.

[Akitu]

Re: AR-M257 network scan of large document results in F2-58 & F9-88

Thanks Akitu, I'll go and check out the AC line. It was from suggestions such as yours in regards to Sharpdesk that we have skipped Sharpdesk use on recent installs of Sharp Imagers where scanning was needed.

Don't get me wrong, in a pinch, Sharpdesk still has its uses. I have it set up in perhaps one or two offices only where their network just flat out refused to pass through any data due to their IT placing so many restrictions on the network, and that's where Sharpdesk came in handy. It's one thing to scan the data through on the copier, and most times it will get through - but there's always the odd case where a rule needs to be associated with a program before IT will allow anything to be done. Same goes for a client who actually likes being able to edit PDFs and use the OCR.

Good luck in your search.