Sharpdesk, where to get it

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  • jw4444
    • Feb 2025

    Sharpdesk, where to get it

    Maybe a dumb question, but where where/how does one get Sharpdesk (for a Sharp AR-M237). Can't find it in Sharpusa.com's download section.

    Thanks.
  • harleyrider
    Trusted Tech

    250+ Posts
    • Oct 2011
    • 348

    #2
    Re: Sharpdesk, where to get it

    Check on sharp idnc website

    Comment

    • jw4444

      #3
      Re: Sharpdesk, where to get it

      Originally posted by harleyrider
      Check on sharp idnc website
      Thanks but I'm not affiliated with a Sharp dealer, just an IT guy for a company with a couple of Shap printer/Fax machines.

      Comment

      • Akitu
        Legendary Frost Spec Tech

        Site Contributor
        2,500+ Posts
        • Oct 2010
        • 2596

        #4
        Re: Sharpdesk, where to get it

        Originally posted by jw4444
        Thanks but I'm not affiliated with a Sharp dealer, just an IT guy for a company with a couple of Shap printer/Fax machines.
        There should have been a copy of Sharpdesk that came with your copier, however at this point it would be outdated and incompatible with Windows 7. Sharpdesk 3.3 was the compatibility update to Win7. Else it can be downloaded from Sharp's FTP website (which, as a non-tech, you may not have access to).

        Best bet would be to call your local Sharp dealer and see if they may be able to assist you.
        Cthulhu for president! Why settle for the lesser evil?

        Comment

        • jw4444

          #5
          Re: Sharpdesk, where to get it

          Originally posted by Akitu
          There should have been a copy of Sharpdesk that came with your copier, however at this point it would be outdated and incompatible with Windows 7. Sharpdesk 3.3 was the compatibility update to Win7. Else it can be downloaded from Sharp's FTP website (which, as a non-tech, you may not have access to).

          Best bet would be to call your local Sharp dealer and see if they may be able to assist you.
          K. Ill try that (the dealer).. That's probably where the vers they're using on their older machines came from. I just thought it woudl be something you could download from their website.

          FWIW, what is Sharp's FTP site?

          Comment

          • Akitu
            Legendary Frost Spec Tech

            Site Contributor
            2,500+ Posts
            • Oct 2010
            • 2596

            #6
            Re: Sharpdesk, where to get it

            Originally posted by jw4444
            K. Ill try that (the dealer).. That's probably where the vers they're using on their older machines came from. I just thought it woudl be something you could download from their website.

            FWIW, what is Sharp's FTP site?
            Unfortunately not. I just spent the better part of a half hour looking for a customer. Only place I could find it was on the ftp site.

            Without the credentials, there's no harm in giving it out I suppose.

            ftp://service.sharp.ca

            Typically for trained service techs, feel free to sit there guessing at passwords and usernames for half of eternity.
            Cthulhu for president! Why settle for the lesser evil?

            Comment

            • jw4444

              #7
              Re: Sharpdesk, where to get it

              Originally posted by Akitu
              Without the credentials, there's no harm in giving it out I suppose.

              ftp://service.sharp.ca

              Typically for trained service techs, feel free to sit there guessing at passwords and usernames for half of eternity.
              I was just gonna try 'anonymous' & 'guest' w no pw. Didnt work. Ill try the dealer next week. Thanks alot for your help.

              John

              Comment

              • lky1978
                Trusted Tech

                250+ Posts
                • Mar 2009
                • 475

                #8
                can you wait? i can upload to dropbox if you need. But i only can do it when i work on monday.have a nice sunday.

                Comment

                • bilyahn
                  Service Manager

                  1,000+ Posts
                  • Dec 2006
                  • 1457

                  #9
                  Re: Sharpdesk, where to get it

                  Try this link. Used to be version 3.2 not sure what version is there now. You will need a valid serial number to use this software should be with your copier paperwork.



                  Good luck.

                  Bil

                  Comment

                  • oldrn
                    Trusted Tech

                    100+ Posts
                    • Apr 2008
                    • 166

                    #10
                    Re: Sharpdesk, where to get it

                    For my own information and depending on the answer, maybe to help out jw4444, will the AR-M237 scan without Sharpdesk? Can you scan to a file or to e-mail without using Sharpdesk on this model or series? I asked this question awhile back but wasn't real sure if I understood the answer correctly.

                    Comment

                    • CorbinDallas
                      Technician

                      50+ Posts
                      • Mar 2012
                      • 56

                      #11
                      SharpDesk

                      SharpDesk requires a licence to install or upgrade. If you do not have you license (per client) you cannot install. It is not required to scan. Email and ftp work with most models that support scanning.

                      Comment

                      • kthiessen
                        Technician
                        • Sep 2012
                        • 10

                        #12
                        Re: Sharpdesk, where to get it

                        sharp.ca
                        customer support
                        product downloads
                        drivers
                        imagers
                        mx2640n
                        one of the first results

                        Comment

                        • tkrumrai
                          Junior Member
                          • Mar 2013
                          • 8

                          #13
                          Re: Sharpdesk, where to get it

                          SharpDesk is a licensed software that comes (1) per unit. (ONE license per unit). More licenses can always be purchased. It is a scan to desktop solution. Comes in handy for scanning color docs...also has a very limited OCR (optical character resolution) feature and a Composer feature. OCR feature takes a document and converts it into an editable document. Kind of a clunky Adobe knockoff...works fine with just text...but ANY pics or lines confuse things.

                          Comment

                          • koaslosa
                            Technician
                            • Apr 2011
                            • 28

                            #14
                            Re: Sharpdesk, where to get it

                            Sharpdesk Software | Sharp Applications | MFPs | SHARP

                            Comment

                            • guitar9199
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Sep 2016
                              • 1097

                              #15
                              Re: Sharpdesk, where to get it

                              The product brochure says for scanning, you'll need the AR-NS2 Network Scanning Kit (optional), so if you were scanning before I'm guessing you've already got that installed.

                              SMB desktop scan requires the Sharpdesk software, but scan to FTP or email does not. I have a sneaking suspicion that scan to email might be a little touchy as well....with the age of the machine, I'm not sure it supports SSL.

                              Good luck.

                              Comment

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